Mary Robinson
Columbus,OH
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Relations Representative
Maxsip Solutions
New York, NY
09.2023 - 04.2024
- Provided detailed explanations of product features and benefits.
- Promoted special offers through emails, direct mailings, flyers.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Exceeded company productivity standards on consistent basis.
- Traveled to 12 facilities in Ohio once a month ro speak to Administrators & Residents regarding the tablets through the ACP program & the usage.
- Answered all calls and emails from facilities & monitored usage from home.
Customer Service Representative
Aston Carter/Ohio Housing Finance Agency
Columbus, Ohio
01.2021 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Helped homeowners whom had covid hardships process home loans.
- Processed funding for files that was approved for funding.
- Developed strong relationships with home owners by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
TruGreen Lawn Care
Groveport, OH
05.2015 - 12.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Property Manager
Public Storage
Columbus, Ohio
09.2012 - 04.2015
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Helped with walkin sales of moving products
- Assisted with taking cash payments
- Showed units to renters
Education
Medical Billing & Coding Certificate - Medical Billing
Franklinton Career & Technology
Columbus, OH05-2007
High School Diploma -
Independence High School
Columbus, OH05-2004
Skills
- Issue Resolution
- Customer Satisfaction
- Data Entry
- Customer Service
Certification
- Medical Billing & Coding Certificate obtained in May 2007
Timeline
Customer Relations Representative
Maxsip Solutions
09.2023 - 04.2024
Customer Service Representative
Aston Carter/Ohio Housing Finance Agency
01.2021 - 08.2023
Customer Service Representative
TruGreen Lawn Care
05.2015 - 12.2020
Property Manager
Public Storage
09.2012 - 04.2015
Medical Billing & Coding Certificate - Medical Billing
Franklinton Career & Technology
High School Diploma -
Independence High School
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