Mary Rocca
Belmont,MA
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Organized customers with experience in fast paced restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
3
3
years of professional experience
Work History
Waitress
City Works Watertown
08.2022 - 11.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Event Staff Member
Country Club Services Inc
06.2022 - 06.2022
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Alerted guests of venue rules and reported infractions or violations to appropriate parties.
- Talked to coworkers using electronic devices such as computers and radios.
Babysitter
Afsheen Khwaja
09.2021 - 05.2022
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Assisted children with homework assignments and special projects across different subjects.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Fostered close relationships with children by discussing school, friends and hobbies.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Encouraged children to be understanding and patient with others.
- Supervised children engaged in physical activity, learning and social skills with peers.
Hostess/Food Runner
Conley's Bar And Grill
08.2020 - 02.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Babysitter
Joanna Bakaule
09.2020 - 02.2021
- Communicated positively with children and guardians.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Fostered close relationships with children by discussing school, friends and hobbies.
- Monitored children's play activities to verify safety.
- Encouraged children to be understanding and patient with others.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Education
High School Diploma -
Belmont High School
Belmont, MA06.2022
Skills
- Service Prioritization
- Complex Problem-Solving
- Hospitality and Accommodation
- Tableside Service
Timeline
Waitress
City Works Watertown
08.2022 - 11.2022
Event Staff Member
Country Club Services Inc
06.2022 - 06.2022
Babysitter
Afsheen Khwaja
09.2021 - 05.2022
Babysitter
Joanna Bakaule
09.2020 - 02.2021
Hostess/Food Runner
Conley's Bar And Grill
08.2020 - 02.2022
High School Diploma -
Belmont High School
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