Mary Ruiz

Western States Bank Division Of FNBO

Scottsbluff, NE

07.2022 - Current

Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Educated customers on use of banking website and mobile apps.
Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Stocked supplies for customers and personal teller station.
Processed customer transactions promptly, minimizing wait times.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Maintained friendly and professional customer interactions.
Counted, verified and handled bank deposits and armored car transactions.
Executed wire transfers, stop payments and account transfers.
Established rapport with new clients to increase satisfaction and loyalty.
Handled various accounting transactions.
Resolved problems, improved operations and provided exceptional service.