Mary Sanchez
Kalamazoo,MI
Summary
Experienced Banking and Customer Service Specialist with over 10 years in financial services. Skilled in loan processing, fraud prevention, and document verification. Effectively manage confidential information, resolve complex issues, and collaborate with customers and partners to ensure seamless operations.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Edward Rose & Sons
Kalamazoo, Michigan
01.2026 - Current
- Provide high-volume telephone support and resolve resident service inquiries, including internet, DISH, and maintenance requests.
- Accurately document customer information, service needs, and work orders while maintaining professionalism and excellent customer service.
In Home Caregiver
Integrity Back And Brain
Kalamazoo, Michigan
05.2025 - Current
- Provide dependable daily support while maintaining accurate records and protecting confidential personal information.
- Assist with transportation, meals, errands, and household needs while maintaining a safe and professional environment.
Check Ready Fraud Representative
PNC Financial Services
Kalamazoo, Michigan
01.2025 - 10.2025
- Reviewed fraud-prevention documentation and verified sensitive identity and income documents, including passports and Social Security cards.
- Processed loan checks accurately within established deadlines while identifying documentation issues and following verification procedures.
- Provided telephone support and handled confidential financial and personal information with accuracy and discretion.
Leasing Consultant
Zidan Management Group
Kalamazoo, Michigan
05.2024 - 12.2024
- Processed rental applications and verified income, background, and supporting documentation for prospective residents.
- Prepared rental agreements, followed up on outstanding requirements, conducted property inspections, and provided professional customer service.
Loan Closing Coordinator
PNC Bank
Downers Grove, Illinois
08.2016 - 09.2023
- Reviewed loan funding packages for completeness and accuracy and cleared outstanding conditions required for approval and funding.
- Coordinated with title companies nationwide, customers, and internal departments to confirm funds and facilitate timely loan closings.
- Managed multiple loan files, resolved documentation and funding issues, and consistently met quality and deadline requirements.
Senior Loan Servicing Specialist
PNC Bank
Kalamazoo, Michigan
05.2011 - 10.2016
- Reviewed loan files, obtained required documentation, and followed up on outstanding conditions to support timely loan processing.
- Coordinated loan document signing appointments and maintained accurate customer and loan records.
- Collaborated with customers, underwriters, and internal teams to ensure documentation was complete and accurate.
Education
Associate of Applied Science - Social Work
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Customer Service
- Client Relations
- Service Coordination
- Record Management
- Customer Documentation
- Office Management
- Risk Management
Timeline
Customer Service Representative
Edward Rose & Sons
01.2026 - Current
In Home Caregiver
Integrity Back And Brain
05.2025 - Current
Check Ready Fraud Representative
PNC Financial Services
01.2025 - 10.2025
Leasing Consultant
Zidan Management Group
05.2024 - 12.2024
Loan Closing Coordinator
PNC Bank
08.2016 - 09.2023
Senior Loan Servicing Specialist
PNC Bank
05.2011 - 10.2016
Associate of Applied Science - Social Work
Kalamazoo Valley Community College