Mary Santiago
Union City
Summary
Dynamic and detail-oriented professional with extensive experience at Christ/Carepoint Hospital, excelling in customer service and appointment scheduling. Proven ability to manage records efficiently while maintaining confidentiality. Recognized for enhancing patient interactions and streamlining clerical processes, ensuring smooth operations in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Secretary/Registrar
Christ/Carepoint Hospital
09.2020 - 12.2025
- Enthusiastically greeted patients in-person and over the phone.
- Answered multi-line phone system and responded to emails and other correspondence.
- Scheduled in-person and virtual appointments and conducted follow-up calls to patients.
- Provided clerical support by copying, faxing, and filing documents.
- Entered data into system and updated patient information to keep records current.
- Opened and properly distributed incoming mail.
- Maintained and filed daily billing reports.
- Manually prepared medical record requests for patients.
- Registered new and current mental health patients, as well as Emergency Room patients.
- Ran patients insurance information accordingly, and referred patients for Medicaid and/or Charity Care.
Receptionist
Freedom Home Healthcare
05.2009 - 04.2020
- Professionally greeted and directed incoming visitors and clients to specific offices.
- Answered telephone system and directed incoming calls to correct offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted in various clerical duties, such as data entry, filing, payroll, and stuffing envelopes when needed.
Education
High School Diploma -
Passaic High School
Passaic06-1983
Skills
- Customer service
- Reception functions
- Keyboarding skills
- File management
- Verbal and written communication
- Record preparation
- Organization
- Document preparation
- Confidentiality
- Mail distribution
- Appointment scheduling
Languages
Spanish
Native or Bilingual
Timeline
Secretary/Registrar
Christ/Carepoint Hospital
09.2020 - 12.2025
Receptionist
Freedom Home Healthcare
05.2009 - 04.2020
High School Diploma -
Passaic High School