Mary Sapp
Mebane,NC
Summary
Great problem-solver with strong background as qualified professional. Knowledgeable about different automotive systems, parts and typical problems. Extremely strong work ethic, and eagerness to continue learning more.
Overview
7
7
years of professional experience
Work History
Server
Elmo's Diner
Durham, NC
01.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Handled customer inquiries and resolved complaints with professionalism.
- Provided excellent customer service to ensure satisfaction.
Assistant
Durham Dentistry H.T. Macon Sapp, DDS
Durham , North Carolina
10.2022 - 01.2023
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Clean and sanitize rooms, tools, and other spaces when needed.
- Keeping lab coats and towels clean by doing daily laundry loads.
- Assist dental assistants and dentist with small tasks when needed.
Training Coordinator
Carrabba's Italian Grill
Durham , North Carolina
08.2021 - 12.2022
- Worked with central management to identify, plan, align and address training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Compiled training handbook and related course materials.
Keyholder
Carrabba's Italian Grill
Durham , North Carolina
03.2019 - 12.2022
- Completed store opening and closing procedures.
- Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Education
Associate of Applied Science - Automotive Technology
Durham Technical Community College
Durham, NC06-2027
Skills
- Time management and prioritization
- Upselling techniques
- Customer needs management
- Complaint handling and inquiry resolution
References
References available upon request.
Timeline
Server
Elmo's Diner
01.2023 - Current
Assistant
Durham Dentistry H.T. Macon Sapp, DDS
10.2022 - 01.2023
Training Coordinator
Carrabba's Italian Grill
08.2021 - 12.2022
Keyholder
Carrabba's Italian Grill
03.2019 - 12.2022
Associate of Applied Science - Automotive Technology
Durham Technical Community College
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