Mary Sargent
Retail Management
Libertyville,IL
Summary
Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize several years of guest service experience to bring immediate value to the team.
Overview
5
5
years of professional experience
Work History
Guest Experience Lead
lululemon
Northbrook, IL
11.2021 - 07.2024
- Worked closely with management team on new initiatives to improve the guest experience.
- Effectively communicated guest needs and requests to leadership team.
- Monitored staff performance and provided feedback for improvement.
- Utilized resourceful problem-solving skills to deliver actionable solutions for guest challenges and complaints.
- Promoted from MIRROR leadership team to Retail Leadership Team within lululemon
Lead Store Guide
Forme
Skokie, IL
11.2020 - 11.2021
- Responded promptly to customer inquiries via phone, email, or in-person visits.
- Researched industry trends, competitors and customer needs to identify new business opportunities.
- Trained sales team on equipment features and demonstration techniques.
Store Manager
Restore Hyperwellness & Cryotherapy
Deerfield, IL
02.2020 - 07.2020
- Recruited, trained and supervised new employees.
- Developed and implemented monthly work schedules for Deerfield and Northbrook store teams.
- Cultivated relationships with current members by providing personalized services and responding promptly to inquiries.
- Directed the planning and implementation of engaging events leveraging both internal resources and outsourced expertise, resulting in enhanced brand visibility and successful recruitment of new members.
Studio Manager
Mudbum
Chicago, IL
06.2019 - 01.2020
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Exceeded quarterly sales objectives of $150,000+ for two facial studios through implementing marketing strategies such as monthly and seasonal promotions
- Successfully implemented studio marketing campaigns and events. Achieved a series of exclusive bookings for prominent clients including Fox News, resulting in $10,000 worth of sales. Additionally collaborated with Hearst Magazine (Cosmo, Seventeen, and Women's Health), driving more than $5,000 in sales.
- Recruited, hired, and trained new employees while monitoring and reviewing individual performance.
Education
Aesthetics -
The University of Aesthetics
Chicago, IL02-2015
Certified Makeup Artist -
Makeup First
Chicago, IL07-2010
Massage Therapy -
Chicago School of Massage Therapy
Chicago, IL07-2004
Associate of Arts - General Studies
College of Lake County
Grayslake, IL05-2000
Skills
- Staff Management
- Visual Merchandising
- Staff recruitment, training & development
- Retail inventory management
- Guest Services
- Schedule management
- Proficient with POS and MPOS systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Experience Lead
lululemon
11.2021 - 07.2024
Lead Store Guide
Forme
11.2020 - 11.2021
Store Manager
Restore Hyperwellness & Cryotherapy
02.2020 - 07.2020
Studio Manager
Mudbum
06.2019 - 01.2020
Aesthetics -
The University of Aesthetics
Certified Makeup Artist -
Makeup First
Massage Therapy -
Chicago School of Massage Therapy
Associate of Arts - General Studies
College of Lake County