MARY SAVAGE
Applebees
Jacksonville,Florida
1
Certification
28
years of professional experience
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Work History
Assistant Manager
2 Years 5 Months- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training programs to enhance employee performance and service efficiency.
- Coordinated staff schedules to meet business demand while minimizing labor costs.
- Led initiatives to improve customer engagement through targeted promotions and events.
- Ensured compliance with health and safety regulations to maintain a safe dining environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Bartender/Server
9 Months- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
- Checked customer identification to verify age requirements for alcohol purchases.
- Utilized problem solving skills to resolve customer complaints in a courteous manner.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Trained and mentored new team members in proper bar operations.
- Prepared alcoholic beverages promptly according to recipes or customer specifications.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
- Took beverage orders from guests and delivered drinks within reasonable time frames.
- Crafted specialty cocktails according to customer specifications.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Utilized strong salesmanship skills to upsell drinks and appetizers.
- Followed bar recipes to deliver consistent drink quality and control costs.
- Suggested additional items to customers to increase bar sales.
- Washed and wiped down prep areas, equipment, and utensils.
- Arranged bottles and glasses to create attractive displays.
- Sliced and pitted fruit for garnishing drinks.
- Served snacks or food items to customers seated at bar.
Bartender/Sever
5 Years 8 Months- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Checked customer identification to verify age requirements for alcohol purchases.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Prepared alcoholic beverages promptly according to recipes or customer specifications.
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Assisted in developing weekly drink specials that promoted sales growth.
Server
7 Years 5 Months- My parents owned a restaurant so I’ve been serving and working in the food industry since I was 13.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and remember orders.
- Resolved customer complaints and inquiries in a timely manner.
- Prepared and served food and beverages to customers.
- Exercised focus and concentration to keep track of tables and remember orders.
- Delivered customer checks and securely processed credit card or cash payments.
- Monitored food and beverage levels to satisfy customer needs.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Jotted down customer orders and promptly delivered food and drinks.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
Education
CNA - Clinical Medical Assisting
Associate of Arts - Hospitality Administration And Management
High School Diploma
Skills
Provided customer support and resolved service questions.
Handled multiple tasks with speed and accuracy.
Delivered dependable work and followed through on assignments.
Communicated with customers in friendly
outgoing manner.
Learned new processes quickly and applied instructions well.
Personal Information
Title: BARTENDER/SERVWR
Certification
Certified Nurses Aid
Timeline
Assistant Manager
Applebees
05.2024 - CurrentRead More
Bartender/Server
Red Lobster
08.2023 - 05.2024Read More
Bartender/Sever
Thursdays
06.2005 - 02.2011Read More
Server
Montecellos
01.1999 - 06.2006Read More
Rochester High School
High School Diploma
Read More
CCBC
CNA from Clinical Medical Assisting
Read More
Com Community College of Beaver County
Associate of Arts from Hospitality Administration And Management
Read More