Mary Schendt
Omaha,NE
Summary
Personable and dedicated Customer Service Representative with extensive experience in manufacturing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
54
54
years of professional experience
Work History
Customer Service Representative
Brand Hydraulics
Omaha, NE
05.2018 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
AccuQuilt
Omaha, NE
06.2016 - 05.2018
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Educated customers on special pricing opportunities and company offerings.
Deputy City Clerk
City of Ralston
Ralston, NE
11.2011 - 05.2016
- Maintained accurate records of all City Council meetings and Board of Adjustment hearings.
- Prepared agendas and minutes for City Council meetings and other related boards or commissions.
- Provided customer service by responding to inquiries from citizens regarding city services or regulations.
- Responded promptly to telephone calls or emails from constituents seeking assistance from the City Clerk's office.
- Served as notary public and issued various permits and licenses.
Customer Service Representative
Humboldt Manufacturing
Omaha, NE
11.2009 - 11.2011
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Processed outbound shipments, including packing and labeling products for delivery.
- Monitored inventory levels and re-ordered supplies when necessary.
Customer Service Representative
Productivity Inc
Omaha, NE
11.2000 - 10.2009
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Shipping and Receiving Clerk
Baker's Supermarkets Inc
Bellevue, NE
06.1970 - 10.2000
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Processed outbound shipments, including packing and labeling products for delivery.
- Maintained a clean work area by sweeping, dusting, mopping.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
Education
High School Diploma -
Mercy High School
Omaha05-1972
Skills
- Complaint resolution
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Order Processing
- Customer Service
- Problem-solving abilities
- Professional telephone demeanor
- Order Fulfillment
Timeline
Customer Service Representative
Brand Hydraulics
05.2018 - Current
Customer Service Representative
AccuQuilt
06.2016 - 05.2018
Deputy City Clerk
City of Ralston
11.2011 - 05.2016
Customer Service Representative
Humboldt Manufacturing
11.2009 - 11.2011
Customer Service Representative
Productivity Inc
11.2000 - 10.2009
Shipping and Receiving Clerk
Baker's Supermarkets Inc
06.1970 - 10.2000
High School Diploma -
Mercy High School
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