Instructor: Taught private classes to elementary through high school students in Scratch, Python and Java. Communicated highly technical information and molded it to different experience levels.
Course Author: Created new course material, worked with a team through edits, and marketed the product.
Marketing Team: Expanded the membership base of the company by conducting lead collection research, filming TikTok advertisements, and planning/editing promotional videos.
Customer Experience Team: Improved customer experience by speaking directly to the parent and hosting feedback panels.
Interviewer & Instructor Success Trainer: Interviewed applicants and made final hiring decisions with a team, then trained first time instructors.
Manager
Butternut Bakehouse
03.2023 - Current
Oversaw product launches including seasonal drinks, promotions, and new items.
Managed front of house employees while maintaining communication with back of house to provide a seamless customer experience.
Resolved customer issues by offering thoughtful solutions to maintain customer satisfaction.
Trained new employees and delegated daily tasks and responsibilities.
Computer Science Course Grader
Middlebury College
09.2019 - 05.2021
Established standards with professors and co-graders to efficiently grade student work and meet course milestones. Courses include Computer Architecture, Math Foundations of Computing, and Theory of Computation.
Coach
Emerson College and Boston Forge Major League Quadball
09.2021 - Current
Led communication and decision making in a team setting. Coordinated up to 60 people on financial and planning decisions.
Education
Languages
Projects
UVA Darden School of Business, Coursera
Certifications
Digital Product Management
2022
Middlebury College
Middlebury, VT
05.2021
Skills
Team collaboration and leadership
Strong verbal and written communication
Customer Service
Staff Training and Development
Programming
Problem-Solving
Positive Attitude
Timeline
Manager
Butternut Bakehouse
03.2023 - Current
Coach
Emerson College and Boston Forge Major League Quadball
Senior Advisor on Underwater Noise at United Nations International Maritime OrganizationSenior Advisor on Underwater Noise at United Nations International Maritime Organization