Mary Shapiro
Dickinson,TX
Summary
Dynamic professional with a proven track record at Enterprise Roofing & Skylights and the Tookie's franchise, excelling in customer service, multitasking, and effective time management. While also being organizationally gifted, I enhanced operational efficiency and client satisfaction. Recognized for incredible customer service skills and speed, I thrive in fast-paced environments while maintaining a professional demeanor.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Enterprise Roofing & Skylights
Houston, TX
2016 - Current
- Managed front desk operations, ensuring efficient client communication and appointment scheduling.
- Coordinated incoming calls, directing inquiries to appropriate departments and personnel.
- Maintained organized filing system for client records and correspondence, enhancing accessibility and efficiency.
- Implemented office supply inventory management, reducing waste and ensuring adequate resources for daily operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Server / Bartender
Tookie's Burgers / Tookie's Seafood
Seabrook, Texas
2014 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Trained new staff on menu items, service techniques, and operational standards.
- Collaborated with kitchen staff to coordinate order preparation and minimize wait times.
- Implemented strategies for upselling menu items, contributing to increased sales revenue.
- Maintained cleanliness and organization of dining area, adhering to health standards and regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Science - Nursing Undergrad
San Jacinto College
Pasadena, Texas, TX05-2018
Certificate - Certified Nursing Assistant
Active Nursing Assistant Training of Clear Lake
Clear Lake, TX01-2018
Skills
- Customer service
- Multitasking
- Office administration
- Professionalism
- File management
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
Timeline
Receptionist
Enterprise Roofing & Skylights
2016 - Current
Server / Bartender
Tookie's Burgers / Tookie's Seafood
2014 - Current
Associate of Science - Nursing Undergrad
San Jacinto College
Certificate - Certified Nursing Assistant
Active Nursing Assistant Training of Clear Lake