Mary Shaw
Monroe,NC
Summary
Highly-motivated person with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Hardworking and reliable Customer Service with strong ability in processing orders and transactions, handing customer issues and improving customers experience. Offering skills in negotiation, conflict resolution, creativity and critical thinking.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Billing and Receivable Associate
Hearst Television
Charlotte, North Carolina
03.2022 - Current
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Reviewed and verified invoices for accuracy and completeness.
- Performed data entry into accounting system to ensure accuracy of financial reporting.
- Prepared training material for training and development.
- Reconciled discrepancies between vendor statements and internal accounts payable reports.
Benefits Specialist
Alight Solutions
Charlotte, NC
04.2021 - 03.2022
- Reviewed and verified health insurance benefits for patients prior to scheduled appointments.
- Identified discrepancies in patient benefit information and resolved them with insurance provider.
- Collaborated with medical staff to ensure accuracy of patient records and eligibility for services.
- Worked closely with internal teams to ensure compliance with state and federal regulations governing healthcare benefits verification processes.
Customer Service Specialist
Vertias HHS LLC
Monroe, NC
01.2020 - 04.2021
- Conducted investigations to determine paternity and legal responsibility of parents for child support payments.
- Prepared, reviewed, and maintained accurate case files and records.
- Analyzed financial information related to income, assets, expenses, and liabilities of non-custodial parents.
- Negotiated payment arrangements with non-custodial parents in accordance with state laws.
- Reviewed court orders for accuracy and completeness of child support requirements.
Benefit Verification Specialist
Talent Bridge
Charlotte, NC
07.2019 - 12.2019
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Identified coverage restrictions, supplied necessary details to expedite patient access.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with new hire onboarding by providing orientation materials and training sessions.
Customer Relations Specialist
The Hartford Insurance co.
Charlotte, North Carolina
05.2018 - 06.2019
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Provided quotes on various types of insurance policies.
- Facilitated payment processing for premium payments and renewals.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Investigated discrepancies between actual charges and expected premiums.
Education
BACHELOR’S - Health Information Management
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Sales Techniques
- MS Office
- Data Entry
- Inbound and Outbound Calling
- Record and File Management
- Administrative Support
- Analytical skills
- Technical Support
Certification
- CPR- 2023
Timeline
Billing and Receivable Associate
Hearst Television
03.2022 - Current
Benefits Specialist
Alight Solutions
04.2021 - 03.2022
Customer Service Specialist
Vertias HHS LLC
01.2020 - 04.2021
Benefit Verification Specialist
Talent Bridge
07.2019 - 12.2019
Customer Relations Specialist
The Hartford Insurance co.
05.2018 - 06.2019
BACHELOR’S - Health Information Management
Ultimate Medical Academy - Clearwater
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