Mary Shesterkin
Sun City,AZ
Summary
Adept Certified Pharmacy Technician from Frys Food Store 89, specializing in medication dispensing and insurance billing, enhanced by strong problem-solving skills. Excelled in training peers, streamlining prior authorization processes, and improving patient-provider communication, significantly enhancing service quality. Demonstrated expertise in HIPAA regulations and efficient resolution of insurance issues.
Overview
29
29
years of professional experience
Work History
Certified Pharmacy Technician
Frys Food Store 89
08.1995 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Handling high volume of incoming calls approximately 60-80 a day regarding medication requests.
- Processing prior authorization requests and referrals.
- resolving escalated issues regarding prescription orders with providers.
- Collaborating with physicians regarding medications.
- Coordinating with insurance providers and prescribers to resolve issues.
- Placing calls to participants and or physicians offices to obtain clarification.
- Discussing benefit and answer other inquiries in regard to the patients' health plans.
- Assisted pharmacist in filling prescriptions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Resolving third party errors.
Education
GED -
Metro Tech
Phoenix, AZ05.1991
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
Timeline
Certified Pharmacy Technician
Frys Food Store 89
08.1995 - Current
GED -
Metro Tech