Mary Silva
woodland
Summary
Dedicated Hotel Front Desk Clerk experienced in enhancing guest satisfaction through effective communication and problem-solving. Resolved issues promptly while fostering positive guest relationships, contributing to repeat business and loyalty.
Overview
15
15
years of professional experience
Work History
Hotel Front Desk Clerk
Cache Creek Casino Resort and Spa
Brooks, CA
04.2011 - Current
- Managed guest check-in and check-out processes efficiently, ensuring seamless arrivals and departures.
- Handled customer inquiries and resolved issues promptly to enhance guest satisfaction.
- Coordinated room assignments based on guest preferences and availability to optimize occupancy rates.
- Developed and maintained strong relationships with guests, fostering repeat business and loyalty.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Slot Attendant
Cache Creek Casino Resort and Spa
Brooks, CA
04.2011 - Current
- Monitored slot machine performance and ensured optimal operation for guest satisfaction.
- Resolved technical issues swiftly, minimizing downtime and enhancing gaming experience for patrons.
- Conducted routine maintenance checks on slot machines to ensure compliance with safety standards.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Assisted guests with inquiries, providing exceptional customer service in a fast-paced environment.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
- Dispensed machine payouts and provided change for players.
Security Officer
Cache Creek Casino Resort and Spa
Brooks, CA
04.2011 - Current
- Monitored surveillance systems to ensure guest and staff safety.
- Responded promptly to incidents, ensuring swift resolution and reporting.
- Collaborated with local law enforcement on emergency response protocols.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
Education
High School Diploma -
Winter High School
Winters, CASkills
- 15 years customer service
- Guest communication
- Customer service
- Payment handling
- Welcoming guests
- Writing and verbal communication
- Written communication
Timeline
Hotel Front Desk Clerk
Cache Creek Casino Resort and Spa
04.2011 - Current
Slot Attendant
Cache Creek Casino Resort and Spa
04.2011 - Current
Security Officer
Cache Creek Casino Resort and Spa
04.2011 - Current
High School Diploma -
Winter High School