Mary Slater
Stillwater,NY
Summary
Dynamic customer service professional with experience at Albany DMV and Southwest Airlines. Recognized for resolving customer issues swiftly and maintaining high accuracy in data entry, enhancing operational efficiency. A fast learner with strong attention to detail, adept at multitasking and staying updated on new regulations to ensure exceptional service delivery.
Overview
13
13
years of professional experience
Work History
DMV Clerk
Albany DMV
Albany, NY
04.2024 - Current
- Assisted customers with inquiries regarding DMV services and processes.
- Resolved customer issues promptly, ensuring positive service experiences.
- Learned internal policies and procedures to enhance knowledge of DMV operations.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
CSA
Southwest Airlines
Albany, NY
05.2012 - 03.2024
- Assisted customers with inquiries regarding DMV services and processes.
- Resolved customer issues promptly, ensuring positive service experiences.
- Learned internal policies and procedures to enhance knowledge of DMV operations.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
Education
Business
Woburn High School
Woburn, MA06.1986
Skills
Fast learner
Customer service focused
Attention to detail
Keep up to date on new rules
Able to multitask
Timeline
DMV Clerk
Albany DMV
04.2024 - Current
CSA
Southwest Airlines
05.2012 - 03.2024
Business
Woburn High School