Mary Sofge
Leeds,Massachusetts
Summary
Proactive and results-driven, I excelled as a Sales Associate at TJX Companies, leveraging strong customer service and problem-solving skills to enhance sales and customer satisfaction. Demonstrated ability to work collaboratively, manage time efficiently, and foster lasting customer relationships, significantly contributing to the team's success.
Overview
1
1
Certification
Work History
Sales Associate
TJX Companies
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associate In Criminal Justice -
Springfield Technical Community College
Springfield, MA06.2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
Accomplishments
Received cosmetology license. Received associate in Science
Certification
American Red Cross CPR
Timeline
Sales Associate
TJX Companies
Associate In Criminal Justice -
Springfield Technical Community College
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