Mary Stocklen
Business Professional
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Branch Rental Manager
Enterprise Rent-A-Car
Chicago, IL
06.2023 - Current
- Create and administer employee's month and year end reviews
- Train and guide team members to maintain high productivity and performance metrics.
- Ensure the branch has the proper fleet mix for reservations by working with surrounding branches and tracking open rentals.
- Execute sales and marketing initiatives to increase revenue for branch.
- Partner with outside sales to identify critical accounts with growth opportunities.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Increased service score 20 points in October 2023 by creating new branch initiatives and practices
Management Trainee and Management Assistant
Enterprise Rent-A-Car
Chicago, IL
06.2021 - 06.2023
- Maintain the branch’s day-to-day operations by following up with customers, retrieve balances due, and settle accounts with insurance companies
- Sell protection products by educating customers on each product and service to increase branch’s daily revenue and reach sales goals
- Assist in the maintaining, servicing, and managing of a fleet of over 200 vehicles
- Communicate effectively with customers, shops, and coworkers to maximize sales, customer experience, and create an operational plan
- Rented, on average, 10 vehicles of branch’s 25 daily car rental goal
- Received ESQI MVP Award 8 times (award given to one branch team member monthly, voted on by coworkers and upper management) for providing great customer service and being a valued team member
Server/ Corporate Trainer
Hooters
Orland Park, IL
10.2018 - 05.2022
- Created a positive dining experience for guests by building relationships with each guest through excellent customer service and working efficiently to make sure customers desires are met
- Managed and accounted for daily revenue of up to $1,500
- Communicated with customers effectively; accomplished this by promoting daily specials, upselling, and selling merchandise, which helped the company’s overall sales increase
- Taught new hires about the history of the company and review the expectations of all employees; trained and developed employees in accordance with company standards
- Coordinated a positive guest-orientated environment, including performing conflict resolution procedures and critical thinking skills in order to keep guests satisfied
Education
Bachelor of Arts - Business Administration
Illinois State University
Normal, IL 08.2019 - 05.2021
Associate of Arts -
Moraine Valley Community College
Palos Hills, IL 08.2017 - 05.2019
Timeline
Assistant Branch Rental Manager
Enterprise Rent-A-Car
06.2023 - Current
Management Trainee and Management Assistant
Enterprise Rent-A-Car
06.2021 - 06.2023
Bachelor of Arts - Business Administration
Illinois State University
08.2019 - 05.2021
Server/ Corporate Trainer
Hooters
10.2018 - 05.2022
Associate of Arts -
Moraine Valley Community College
08.2017 - 05.2019
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