MARY SWEENEY
MORTON,PA
Summary
Dedicated professional skilled in managing front desk operations and patient interactions. Known for strong organizational abilities and a commitment to maintaining confidentiality, contributing to efficient healthcare delivery and enhanced patient satisfaction.
Overview
2027
2027
years of professional experience
Work History
Medical Assistant
Curala Foot and Ankle
Broomall, PA
01.2012 - Current
- Directed patients to exam room, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared examination rooms, maintaining cleanliness and organization for efficient clinical operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Receptionist
Curalta Foot and Ankle
Broomall, PA
01.2012 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained accurate patient records using electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Mentored new reception staff on office procedures and software applications.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
Cash Poster
Apria Healthcare
Bobtown, PA
1993 - 07.2015
- Processed cash payments accurately, ensuring prompt posting to patient accounts.
- Reviewed payment discrepancies, facilitating timely resolutions and maintaining account integrity.
- Assisted in training new staff on cash posting protocols and systems usage.
- Collaborated with the accounts receivable team to resolve discrepancies, ensuring timely payments.
Customer Service Representative
NeighborCare at Home
Boothwyn, PA
08.2005 - 12.2011
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Responded to customer requests for products, services, and company information.
- Confirmed all delivery and pick up orders in computer system
- Checked vendor bills for accuracy and reported any discrepancies to management.
Education
High School Diploma -
Cardinal O'Hara High School
Springfield, PASkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Data entry
- Reliable team player
- Compassionate
- Medical records management
- Sterilization techniques
- Medical supply inventory
- Equipment sterilization
Timeline
Medical Assistant
Curala Foot and Ankle
01.2012 - Current
Receptionist
Curalta Foot and Ankle
01.2012 - Current
Customer Service Representative
NeighborCare at Home
08.2005 - 12.2011
Cash Poster
Apria Healthcare
1993 - 07.2015
High School Diploma -
Cardinal O'Hara High School