Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Tabor

5023 Beaver Road ,TN

Summary

Dynamic professional with a strong work ethic and mobile app proficiency, experienced in enhancing customer satisfaction at Instacart. Proven ability to execute efficient shopping processes and adapt to changing preferences, ensuring timely delivery and quality service. Skilled in product picking and fostering positive relationships, contributing to a seamless customer experience.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Instacart Shopper

Instacart
Crossville, TN
01.2020 - Current
  • Executed efficient shopping and delivery processes to ensure timely fulfillment of customer orders.
  • Navigated store layouts effectively to locate items quickly, enhancing overall shopping efficiency.
  • Communicated with customers regarding order updates, ensuring high levels of satisfaction and clarity.
  • Maintained accurate inventory records, minimizing discrepancies and optimizing stock management practices.
  • Adapted to changing customer preferences and seasonal demands to provide personalized service experiences.
  • Implemented best practices for product selection, ensuring quality and freshness in delivered items.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.

Customer Service Representative, Sales

Plexus Worldwide
Crossville, TN
05.2018 - Current
  • Provided exceptional customer support through effective communication and problem-solving.
  • Managed customer inquiries via phone, email, and chat platforms efficiently.
  • Assisted in developing training materials for new team members to enhance onboarding process.

Collaborated with cross-functional teams to resolve complex customer issues swiftly.

Assist and add new ambassadors to the company.

Sell products and refer people to my website when interested.

Direct Support Professional

Hilltoppers, Inc.
Crossville, TN
08.2001 - Current
  • Assisted individuals with daily living activities and personal care needs.
  • Supported clients in developing social skills and community engagement.
  • Documented client progress and communicated updates to team members.
  • Collaborated with healthcare professionals to implement care plans effectively.
  • Maintained a safe and clean environment for clients at all times.
  • Participated in training sessions to enhance caregiving techniques and knowledge.
  • Adapted quickly to changing client needs and preferences during shifts.
  • Fostered positive relationships with clients to promote trust and comfort.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.

Personal Assistant, Job Coach

Volunteers of America, Oklahoma
Miami, OK
01.1995 - 06.2001

I assisted people with developmental disabilities with daily living needs.

I assisted with household financial needs and Medical and Healthcare appointments and needs.

I went to clients workplace locations with them and trained them on job duties and performance so they could work independently.

Education

Associate of Science - Business, Education

Northeastern A& M Community College
Miami
05.1998

Skills

Mobile app proficiency

Reading comprehension

Strong work ethic

Product picking

Computer proficiency

Typing

Editing

Excellent Customer Service Skills

Certification

CPR

FIRST AID

MEDICATION ADMINISTRATION TECHNICIAN

Timeline

Instacart Shopper

Instacart
01.2020 - Current

Customer Service Representative, Sales

Plexus Worldwide
05.2018 - Current

Direct Support Professional

Hilltoppers, Inc.
08.2001 - Current

Personal Assistant, Job Coach

Volunteers of America, Oklahoma
01.1995 - 06.2001

Associate of Science - Business, Education

Northeastern A& M Community College
Mary Tabor