Mary M. Taylor
San Antonio
Summary
To obtain a position and apply my experience and success in leading people, managing resources, and directing projects/programs to continue contributions to the Department of Defense, and our Nation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor and Concierge
Independent Living Facility
06.2021 - 01.2025
- Oversee daily operations for a Independent Living Facility with over 350 Residents. Manage a team of 10 front desk employees. Coordinate daily workflows and scheduling, and providing a high quality experience. Provide coaching and training to team members to build a collaborative work culture centered on safety and customer service, resulting in 89% rating on residents surveys. Managed planned and coordinated daily travel schedules, orchestrated daily excursions to different events with seamless transitions between destinations.
Sexual Assault Response Coordinator
US Army
10.2016 - 06.2018
- Conducted prevention activities in an effort to reduce or eliminate sexual harassment and sexual assault. Conducts response activities in the event of a sexual harassment complaint or sexual assault. Maintains liaison with the Provost Marshal/ CID, medical and legal services, and commanders to facilitate immediate response and accurate reporting of sexual assault incidents. Ensures victims of sexual assault receive guidance and emotional support during administrative, medical, investigative. Maintain liaisons with installation Family Advocacy Program and Domestic Violence intervention and prevention staff; Tracks services provided to victims of sexual assault from initial report of sexual assault through disposition and resolution of the victim’s health and well-being.
Contracting Officer
US Army
01.2016 - 09.2016
- Responsible for ensuring performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract, and safeguarding the interest of the United States in its contractual relationships. Ensure that no contract is entered into unless all requirements of law, executive orders, regulations, and all other applicable procedures, including clearances and approvals, have been met and that contractors receive impartial, fair, and equitable treatment. To conduct contract surveillance to verify that the contractor is fulfilling contract delivery and quality requirements and to document performance for the contract record. Assisted staff in executing request to agencies to support on the implementation of contingency contracting and acquisition, logistics and technology into unit operations. Participated in workload meetings with centralized property book officer, property accountability contractor, director logistics representative, liaisons officers for the separate Life Cycle Management Centers, and the distribution management team. Attended operational planning meeting, video and teleconference with commanders and DOL and DoD contractor source. Analyzed budget formulation worksheet to ensure accuracy for rough orders of magnitudes supporting maintenance requirements of left behind equipment programs. Updated logistic doctrine, policy, plans, procedures, operations, equipment, weapons systems and support systems of the Left behind Equipment Program for improvements and recommendations to commanders.
Defense Travel System Reviewer
US Army
08.2014 - 01.2016
- Serves as the Government Travel Card (GTC) Agency Program Coordinator (APC) for the Division. Responsible for GTC program execution, management, and day-to-day operations. Maintains an up-to-date list of all current cardholders and accounts to include information such as account names, account numbers, addresses, and telephone numbers and processes delinquency notices and other administrative functions as required ensuring the success of the GTC program. Supervises the management of the Government Travel Card Program to ensure applications are processed properly and in a timely manner. Applications are examined to ensure proper completeness such as applicant's proper name, Social Security Number, address, and supervisor's signature. Ensures all applicants will be accompanied with a Memorandum of Understanding on the proper use of the Government issued travel card. Applies knowledge of regulatory directives and policies to manage and monitor the use of the Government issued travel card; advises superiors on problems such as misuse, credit and cash limitations, delinquencies, and related problems Presents briefs on the Defense Travel System, Per Diem, travel and transportation entitlement related topics to elements within or outside the U.S.A Interfaces with Defense Travel Management Office (DTMO. Defense Finance and Accounting Service (DFAS), other Government and non-Government agencies, and appropriate staff members to supply and obtain information concerning automated travel requirements and issues. Maintains liaison with DFAS on issues concerning payment of travel entitlements as prescribed in the Joint Federal Travel Regulations (JFTR) and Joint Travel Regulations (JTR). Serve as Debt Management Monitor, tracking official funds by monitoring overpayments made to travelers (DUE US situations) and follow the DoDFMR, JFTR, and JTR necessary steps to recover the overpaid funds. Duties related to debt collections are but not limited to: ensure DUE US is acknowledge, provide travelers instructions for payments and waiver options, track debts in DTS, initiate payroll collection, and run reports.
Training Facilitator
US Army
01.2013 - 08.2014
- Coordinated and prepared technical publications, supporting documentation, and document literature products for specific technical topics of operations, tactics, techniques, and procedures for Air Defense operating units in the field. Organized pertinent information in an understandable manner considering purpose of publication, item covered, and intended target audience. Exhibited familiarity with doctrinal materials from other Services, to ensure overall publication is in accordance with the doctrine prescribed by proponent literature by reviewing and completing responses within assigned suspense dates. Conducted extensive strategy level research, studies, and special projects concerning education and training course content for infusion into all Army Common Core conventional, conceptual, self-developmental, and automated/digitized education and training to plan, develop, and evaluate the course to be able to revise and ensure it stays current with changes within the education industry. Maintained historical files associated with assigned projects of publications to reflect equipment and doctrinal changes, to correct errors, and improve readability and understanding. Implemented projects to demonstrate the efficiency and effectiveness of conventional, conceptual, self-developmental, automated and digitized education and training programs through documented application of Training Development Capability, Blackboard and the Army Learning Management System (ALMS).
Equal Opportunity Leader
US Army
07.2011 - 12.2013
- Investigate violations of equal opportunity laws and policies to ensure companies are employing people without regard to race, religion, color, national origin, sex, age, or disability. Monitor and evaluate companies on a consistent basis. Interpret civil rights laws for individuals and employers Process complaints and act as arbitrator to mediate disputes between individuals and companies. Develop guidelines for non-discriminatory employment practices and provide procedural information to complainants on filing charges of failure to adhere to equal opportunity and affirmative action policies and procedures, or requesting the services of the Division of Equal Opportunity Development (DEOD). Maintain open lines of communications and feedback for employees who have reported discrimination.
Unit Prevention Leader
US Army
06.2009 - 07.2011
- Conduct urinalysis collections, provide alcohol and other illicit drugs training to the unit, and assist the commander in running his/her drug testing and prevention programs. Administer the unit biochemical-testing. Develop, coordinate, and deliver informed prevention education and training to the unit. Maintain liaison with the servicing ASAP counseling center or medical unit when deployed. Design, implement, and evaluate the unit prevention plan, and coordinate with the installation's Commander to integrate the unit plan into the community's substance abuse prevention plan.
Advanced Leaders Course
US Army
01.2006 - 03.2006
- The Advanced Leader Course Facilitator Assist Both Students and Faculty in the Course Instruct on all aspects of the Duties, Roles and Responsibilities of Sergeants and Staff Sergeants on Current Curriculum as developed within the BNCOC CC DL to develop them as Senior Non Commissioned Officers. Facilitated new training courses which conformed to existing guidelines and precedents, and recommended revisions to courses which require only minor modifications, using the Army’s Systems Approach to Training (ASAT). Advised on lesson plans, training support packages (TSPs), and computer based instruction (CBI) products for training development principles. Reviewed existing training material to determine the need to develop new material in compliance with instruction design principles, by identifying deficiencies in curriculum and training materials. Revised training material that required only minor modifications and adaptation of existing materials and methods ensuring training material is technically, doctrinally sound, effective, and efficiently enhanced training. Determined means of presentation and illustrations for materials are functionally within known equipment and facility constraints. Ensured training was task based, performance oriented, is progressive and sequential, meets environmental and risk assessment requirements, and trains students to standard. Developed reports to identify training development needs, deficiencies, and resources for recommendations for corrective actions. Gathered and analyzed performance data with necessary sources to obtain information to develop findings and make recommendations to supervisors for significant changes. Writes and manages task-based training products, lesson plans and implements lessons into Training Development Capability (TDC) system including course resource model CRM. Developed technically and doctrinally sound training materials that effectively and efficiently enhanced training.
Education
Bachelors of Applied Science - Criminal Justice
Park University
San Antonio, TexasSkills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
Certification
- Sharp Baseline Certification 2016
- Contract Officer Representative 2016
- Defense Travel System Reviewer 2014
- Black Board Instructor Training (Bb 101) 2013
- Equal Opportunity Leader 2011
- Unit Prevention Leader 2009
- Advanced Leader Course 2006
ADDITIONAL INFORMATION
- Proficient in Microsoft Office Suite and multi-tasking.
- Knowledgeable with Adobe Creative Suite.
- Knowledgeable with Black Board.
- Knowledgeable with (TDC) Training Development Capability
- Knowledgeable with video and audio equipment
Languages
English
Full Professional
Timeline
Front Desk Supervisor and Concierge
Independent Living Facility
06.2021 - 01.2025
Sexual Assault Response Coordinator
US Army
10.2016 - 06.2018
Contracting Officer
US Army
01.2016 - 09.2016
Defense Travel System Reviewer
US Army
08.2014 - 01.2016
Training Facilitator
US Army
01.2013 - 08.2014
Equal Opportunity Leader
US Army
07.2011 - 12.2013
Unit Prevention Leader
US Army
06.2009 - 07.2011
Advanced Leaders Course
US Army
01.2006 - 03.2006
Bachelors of Applied Science - Criminal Justice
Park University