Mary Tenen
Glendale,CA
Summary
Compassionate Licensed Vocational Nurse with experience in delivering patient-focused care, and maintaining a safe and efficient healthcare environment. Skilled in monitoring patient conditions, administering medications, and collaborating with healthcare teams to promote patient well-being. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented, and able to learn new concepts quickly. Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Dynamic and adaptable professional with a proven track record in enhancing customer service operations at Porto's Bakery And Cafe. Leveraged bilingual English/Spanish expertise and exceptional relationship-building skills to foster a loyal clientele and mentor new staff. Demonstrates a strong commitment to community service, evidenced by impactful volunteer roles. Skilled in patient assessment and compassionate care, ready to bring a positive attitude and professional appearance to your team. Demonstrated ability to improve processes in fast-paced settings, leading to enhanced patient satisfaction and workflow efficiency. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Porto's Bakery And Cafe
Glendale , CA
06.2022 - 03.2025
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed credit card transactions accurately and efficiently.
- Processed customer payments quickly and returned exact change and receipts.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Provided excellent customer service by helping customers locate items they were looking for.
- Greeted customers promptly and provided friendly customer service
- Maintained current knowledge of store promotions to highlight sales to customers.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Complied with all health and safety regulations while performing job duties.
- Adhered to social distancing protocols and wore mask or face shield.
American Career College Clinical Sites
American Career College
Los Angeles, CA
02.2023 - 07.2024
- Did clinical sites at: Sunset Manor Convalescent Hospital for term 1; Country Villa Los Feliz Nursing Center for term 2; Glendora Grand for term 3; Meadowbrook Manor for term 3; LADMC LA Downtown Medical Center for term 4; Alexandria Care Center for term 4; St Johns Clinic- Manual Arts Wellness Center for term 4; Garfield Medical Center for term 4.
- Three days a week, I did clinicals covering eight to twelve-hour shifts a day.
- Monitored vital signs such as blood pressure, temperature, respiration rate, pulse rate and oxygen saturation levels.
- Performed physical examinations to assess the overall health of patients.
- Provided comprehensive nursing care, including administering medications, wound care, injections, and treatments in accordance with physician instructions.
- Provided emotional support to individuals coping with illness or disability.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Assessed patient health and medical histories to evaluate current condition and determine necessary care.
- Administered oral and intra-muscular medications, and monitored patient reactions.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Prepared medical equipment and tools to aid nurse during examination and treatment of patients.
- Educated patients on disease prevention measures and healthy lifestyle habits.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Assessed patient conditions, monitored behaviors and updated supervising nurses with observations and concerns.
- Administered prescribed medications related to wound care including topical ointments, creams and oral antibiotics.
- Utilized evidence-based practices to select appropriate wound care products and therapies.
- Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
- Measured wound depth to support treatment methods and monitor healing.
- Provided necessary wound care treatments, such as debridement, irrigation, packing and dressing changes.
Volunteer
Pio Pico - Koreatown Branch Library
Los Angeles, CA
08.2017 - 09.2021
- Developed and implemented fundraising approaches to raise money for cause.
- Provided guidance and support to fellow volunteers during their shifts.
- Attended weekly meetings to discuss progress and future initiatives.
- Helped with prep, set up, and breakdown of community and public events.
- Worked alongside library staff to shelve books, and organize collections.
- Read stories to preschool-through-elementary children to help increase key language, literacy, and social skills.
- Answered questions from patrons in person and via telephone regarding library policies, practices, and procedures.
- Created materials to promote the library at local schools and community events.
- Reshelved books and DVDs quickly, and correctly.
- Assisted with regular and special events, such as book groups, coffee clubs, and storytime for children.
- Fielded questions about details such as operation hours, special gatherings, and late fees.
- Oversaw the summer reading program for school-age children to encourage literacy.
Volunteer
Church Of The Immaculate Conception
Los Angeles, CA
10.2017 - 03.2019
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Monitored children entering, during and after weekly youth programs.
- Assisted with coordinating grounds maintenance to keep church looking professional.
- Planned and implemented appropriate program activities for children and adults.
- Assisted with childcare and enabled parents to attend church services without distraction.
- Worked in church office to answer telephone calls and organize records.
- Demonstrated and reinforced values of caring, respect, honesty and responsibility.
- Applied conflict management and communication skills toward de-escalating local conflicts.
Tutor
Thomas Starr King Middle School
Los Angeles , CA
10.2017 - 05.2018
- Conducted one-on-one and group tutoring sessions to enhance understanding of subject material.
- Monitored and recorded students' progress, providing detailed reports to parents and teachers.
- Educated students in use of various study techniques.
- Worked with students to develop skills in note-taking, studying and test preparation.
- Communicated with teachers to provide students with comprehensive support.
- Helped students review and understand previous lessons to make connection with new lesson.
- Worked closely with students to help develop math and essay writing skills.
- Utilized positive reinforcement techniques to encourage and motivate students.
- Designed comfortable tutoring environment conducive to learning.
- Assisted students in finding useful study methods to enhance academic performance.
Education
Some College (No Degree) - Licensed Vocational Nursing
American Career College
Los Angeles, CA07-2024
High School Diploma -
John Marshall High School
Los Angeles, CA06-2022
Skills
- FLUENT IN ENGLISH AND SPANISH
- First Aid/CPR
- Clinical judgment
- Medication administration
- Compassionate care
- Patient assessment
- Direct patient care
- Patient and family communication
- Intravenous therapy and blood withdrawal certification
- Vital signs monitoring
- Team Collaboration
- Relationship Building
- Positive Attitude
- Public Speaking
- Adaptability and Dependability
- Attention to Detail
- Flexible Schedule
- Community Service
- Friendly and Outgoing
- Proofreading and Editing
- Volunteer Recruitment
- Emotional Awareness
- Social Media Management
- Professional Appearance
- Community Outreach
- Telephone and Email Etiquette
- Verbal and Written Communication
Accomplishments
American Career College:
- 3.05 GPA
John Marshall High School:
- 3.9 GPA
- High Honor Roll Recipient
- Ranked in Top 15% of class
- Yearbook Member
- High Honor Roll (2018-2022)
- Completed coursework in AP Biology, AP English Language, AP Environmental Science, AP English Literature, and AP Calculus AB
Certification
- Passed American Career College Exit Exam
- Passed NCLEX
- Licensed Vocational Nursing (LVN) License
- IV/ Blood Withdrawal Certified
- CPR Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
American Career College Clinical Sites
American Career College
02.2023 - 07.2024
Customer Service Cashier
Porto's Bakery And Cafe
06.2022 - 03.2025
Volunteer
Church Of The Immaculate Conception
10.2017 - 03.2019
Tutor
Thomas Starr King Middle School
10.2017 - 05.2018
Volunteer
Pio Pico - Koreatown Branch Library
08.2017 - 09.2021
Some College (No Degree) - Licensed Vocational Nursing
American Career College
High School Diploma -
John Marshall High School
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