Mary Thompson
Olney,TX
Summary
Experienced office worker skilled in managing front desk operations, processing invoices, and maintaining accurate records. Committed to delivering exceptional customer service while ensuring timely task completion and efficient office management.
Overview
22
22
years of professional experience
Work History
Office Worker
Tower Fab
Olney, TX
01.2025 - Current
- Processed and organized incoming documents to streamline customer order fulfillment.
- Managed front desk operations by answering phones and responding to emails, ensuring effective communication.
- Processed invoices, purchase orders and expense reports.
- Welcomed visitors at office entrance, providing assistance and directions to enhance their experience.
- Ordered supplies needed for daily operations within the office.
Deputy Tax Collector
Young Central Appraisal District
Graham, TX
03.2014 - 12.2024
- Collected property taxes from residents and businesses, ensuring timely revenue for municipal services.
- Assisted taxpayers with inquiries regarding tax assessments and payments, enhancing taxpayer understanding and compliance.
- Maintained accurate records of transactions and taxpayer information.
- Collaborated with local government offices to ensure compliance with regulations.
- Resolved disputes related to property tax assessments, maintaining positive relationships with taxpayers and upholding municipal standards.
- Trained new staff on tax collection procedures and customer service skills.
- Created balance sheets, income statements and tax reports.
- Processed credit card payments from taxpayers using secure online systems.
- Assessed and collected delinquent taxes on behalf of the municipality.
Property Tax Collections Supervisor
Titus County Appraisal District
Mount Pleasant, Texas
05.2004 - 02.2014
- Directed collection staff to ensure timely contact with customers, improving overall collections performance.
- Coordinated day-to-day workflow of collections team to enhance operational effectiveness.
- Reviewed customer payment arrangements for appropriateness based on account history.
- Handled challenging customer interactions while maintaining professionalism and composure during calls.
- Negotiated credit extensions, enabling customers to manage overdue accounts more effectively.
- Produced monthly reports detailing progress against established goals for collections activity.
- Prepared documentation for collection and repossession activities.
Education
Associate of Applied Science - Medical
NTCC
Mount Pleasant TX05-1996
GED -
Weimar High School
Weimar TX01-1978
Skills
- Document processing
- Invoice processing
- Data entry
- Financial recordkeeping
- Report preparation
- Documentation and reporting
- Reception coordination
- Supply ordering
- File maintenance
- Package handling
- Time management
- Customer service
Timeline
Office Worker
Tower Fab
01.2025 - Current
Deputy Tax Collector
Young Central Appraisal District
03.2014 - 12.2024
Property Tax Collections Supervisor
Titus County Appraisal District
05.2004 - 02.2014
Associate of Applied Science - Medical
NTCC
GED -
Weimar High School