Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Tolbert

Roach,GA

Summary

  • Adaptable Clinical Coordinator with over eight years of experience overseeing twelve staff members. Strengths include patient scheduling monitoring, infection control, staff scheduling monitoring and program and policy development.


  • Proactive Clinical Coordinator excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in task delegation, staff recruitment and scheduling. Committed to ensuring staff is compliant with all safety and health standards and protocols.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Clinical Coordinator

AdventHealth Redmond
07.2015 - Current
  • Mentored new central sterile staff members for proper onboarding and orientation processes.
  • Coordinated and monitored central sterile staff.
  • Supervised and managed daily activities of central sterile team consisting of twelve technicians.
  • Organized paperwork for tracking trays connected to patient records per Joint Commission, AORN, and AAMI standards.
  • Upheld quality assurance procedures to maintain patient safety and satisfaction.
  • Assessed clinical policies and procedures for compliance with changing regulations.
  • Helped implement new policies and educated staff on changes.
  • Cerated central sterile staff scheduling according to need based on the surgical case schedule.
  • Helped oversee quality assurance programs to enhance performance and consistently achieve superior care standards.
  • Helped enable timely service by liaising with operating room staff and representatives of multiple different. companies
  • Established and maintained effective communication with technicians and operating room staff to help promote high quality patient care.
  • Ordered all sterile processing supplies and kept check on inventory levels.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Picked instruments and supplies for surgeries.
  • Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA, AORN, and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Recorded biologicals and test results.
  • Inspected sterile package integrity prior to distribution.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
  • Verified and maintained proper documents and records for sterilization.
  • Identified parameters and sterilization method required for each item to be sterilized.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
  • Ordered and restocked supplies for decontamination and surgical areas.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.

Server

Applebee's Grill + Bar
08.2011 - 07.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Hostess

Outback Steakhouse
05.2008 - 05.2011
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Used cash registers and credit card machines to cash out customers.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Cross-trained to handle different restaurant roles, including to-go stations.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Education

High School Diploma -

Rome High School
Rome, GA

No Degree - Criminal Justice

Georgia Highlands College
Rome, GA

Skills

    • HIPAA Compliance
    • Unit Leadership
    • Staff Development
    • Organizing Staff Schedules
    • Infection Control
    • Clinical Documentation
    • Developing Training Programs
    • Quality Assurance Controls
    • Clinical Staff Management
    • Train Employees
    • Problem Identification
    • Electronic Medical Record Software
    • Daily Workflows
    • Infection Control Procedures
    • Computerized Tracking
    • Decontamination and Sanitation
      • Training Initiatives
      • Sterilization Procedures
      • Reading Comprehension
      • Equipment and Instrument Sterilization
      • Managing Materials
      • Recording Test Results
      • Proper Storage Procedures
      • Ordering Supplies
      • Picking Instruments
      • Delivering Equipment
      • Medical Terminology
      • OSHA Guidelines
      • Completing Diagnostic Tests
      • Wrapping Procedures
      • Schedule Monitoring

Certification

  • CSPDT - Certified Sterile Processing Department Technician
  • CFER - Certified Flexible Endoscope Reprocessor
  • CSPM - Certified Sterile Processing Manager
  • CISI - Certified Surgical Instrument Specialist

Timeline

Clinical Coordinator

AdventHealth Redmond
07.2015 - Current

Server

Applebee's Grill + Bar
08.2011 - 07.2015

Hostess

Outback Steakhouse
05.2008 - 05.2011

High School Diploma -

Rome High School

No Degree - Criminal Justice

Georgia Highlands College

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Mary Tolbert