Mary Torrey
Whitehall,MI
Summary
Dynamic professional with proven customer service skills and office administration expertise. Experienced in streamlining processes and enhancing communication to drive efficiency and improve patient satisfaction.
Overview
30
30
years of professional experience
Work History
Business Office Coordinator
Trinity Health Hospital
Muskegon, MI
12.2024 - Current
- Coordinated daily operations to ensure smooth workflow and effective communication among departments.
- Managed patient scheduling and appointment confirmations for efficient service delivery.
- Streamlined administrative processes, enhancing document management and reducing processing time.
- Developed training materials for new staff, fostering a comprehensive onboarding experience.
- Implemented electronic health record systems to optimize data access and accuracy across departments.
- Developed correspondence letters, memos, and emails.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
Health Unit Coordinator
Trinity Health
Muskegon, MI
04.1996 - 12.2024
- Coordinated patient admissions, discharges, and transfers to optimize care delivery processes.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Streamlined communication between healthcare teams to enhance patient care coordination.
- Implemented scheduling systems to improve appointment management and resource allocation.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Education
Insurance Specialist - Medical Coding And Billing
Baker College
Muskegon, MI05-2005
Skills
- Customer service
- Office administration
- Office management
- Schedule coordination
- Records management
- Electronic medical records (EMR) systems
- Multitasking and organization
- Problem-solving abilities
Timeline
Business Office Coordinator
Trinity Health Hospital
12.2024 - Current
Health Unit Coordinator
Trinity Health
04.1996 - 12.2024
Insurance Specialist - Medical Coding And Billing
Baker College