Mary-Trea Wiesner
Aurora,IL
Summary
Dynamic professional skilled in customer service and team leadership. Enhanced guest experiences through effective communication and training initiatives. Eager to contribute to organizational success by driving workflow improvements and delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Office Manager
TopGolf
Naperville, IL
08.2025 - Current
- Oversaw daily operations and ensured compliance with company policies and procedures.
- Managed scheduling and coordinated staff assignments to optimize workflow efficiency.
- Implemented inventory control measures, improving accuracy of stock levels.
- Developed training materials and conducted onboarding sessions for new employees.
Front of House Manager
TopGolf
Naperville, IL
05.2025 - Current
- Supervised daily front of house operations, ensuring seamless guest experiences and service quality.
- Trained and mentored staff in customer service protocols and company policies.
- Implemented workflow improvements, enhancing efficiency and reducing wait times for guests.
- Coordinated scheduling for front of house team, optimizing staffing levels during peak hours.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Performed cash handling activities and secured nightly bank deposits.
Server
TopGolf
Naperville, IL
05.2022 - Current
- Delivered exceptional customer service in a fast-paced environment, enhancing guest experiences.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new team members on operational procedures and menu knowledge for seamless service.
- Collaborated with kitchen staff to coordinate food orders and maintain quality standards.
Education
American Sign Language Interpreter - Interpreting
College of DuPage
Glen Ellyn, IL05-2027
High School Diploma -
Aurora Central Catholic
Aurora, IL05-2022
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Team supervision
- Event coordination
- Team leadership
Languages
English
Native or Bilingual
Sign Language
Professional Working
Timeline
Office Manager
TopGolf
08.2025 - Current
Front of House Manager
TopGolf
05.2025 - Current
Server
TopGolf
05.2022 - Current
American Sign Language Interpreter - Interpreting
College of DuPage
High School Diploma -
Aurora Central Catholic