Summary
Overview
Work History
Education
Skills
References
Timeline
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Mary Trench

Jacksonville

Summary

Dynamic and detail-oriented professional with a proven track record at Exotic Looks, adept in customer relationship management and computer literacy. Excelled in enhancing customer satisfaction and streamlining operations, showcasing adaptability and a keen eye for detail. Achieved significant improvements in client engagement and operational efficiency.

Overview

14
14
years of professional experience

Work History

Owner

Exotic Looks
Jacksonville
01.2019 - Current
  • Skillfully provided exceptional customer service to enhance satisfaction with clothing items.
  • Generated and marketed clothing photos in print and online to expedite inventory movement.
  • Strengthened relationships with current customers while driving growth initiatives.
  • Coordinate and monitor shipments.

Health Survey Specialist

Aetna
Jacksonville
03.2015 - 01.2019
  • Implemented consultative approaches and motivational interviewing to obtain thorough understanding of a member's overall health needs.
  • Maintained exemplary standards of compliance.
  • Cultivated strong relationships through engagement in purposeful dialogue throughout assessment processes.
  • Responded to member needs promptly, ensuring appropriate handling of emotional situations.
  • Documented calls in electronic records with precision to maintain compliance standards.

Customer Service Representative

Citibank
Jacksonville
07.2013 - 04.2015
  • Facilitated evaluation and resolution of client service inquiries across various platforms.
  • Utilized multiple computer systems to execute tasks efficiently.
  • Gained comprehensive understanding of distinct Citi groups and services.
  • Analyzed potential risks and devised suitable solutions.
  • Delivered tasks with precision and efficiency.

Customer Service Associate

Target
Jacksonville
05.2011 - 07.2013
  • Processed customer transactions rapidly, verifying prices, codes, and discounts.
  • Utilized downtime to restock inventory.
  • Quickly acquired skills to use new technology.
  • Supported team members across various store departments.
  • Collaborated with team to address guest concerns effectively.

Education

High School Diploma -

Sarah Towles Reed Sr. High School
New Orleans, LA
05-2011

Skills

  • Multitasking
  • Detail-oriented
  • Computer Literacy
  • Adaptability
  • Customer Relationship Management
  • Typing Speed: 65 WPM

References

References available upon request.

Timeline

Owner

Exotic Looks
01.2019 - Current

Health Survey Specialist

Aetna
03.2015 - 01.2019

Customer Service Representative

Citibank
07.2013 - 04.2015

Customer Service Associate

Target
05.2011 - 07.2013

High School Diploma -

Sarah Towles Reed Sr. High School

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Mary Trench