MARY VONDERHAAR
Hamilton,OH
Summary
Contributed to team success by collaborating effectively with colleagues. Supported project goals through dedication and reliability. Achieved personal and team objectives consistently.
Overview
2027
2027
years of professional experience
Work History
Route Specialist
Midwest Accurate Courier
Sharonville, OH
2025 - Current
- Coordinated daily route schedules for efficient delivery operations.
- Monitored package tracking systems to ensure timely deliveries.
- Assisted in optimizing route plans to reduce transit times.
- Conducted regular vehicle inspections for safety compliance.
Loan Processor
TruPartner Credit Union-Communication Center
Cincinnati, OH
02.2023 - 07.2024
- Managed inbound call operations related to deposits and withdrawals.
- Facilitated processing of loan applications while addressing inquiries regarding current rates for new and used auto loans.
- Facilitated resolution of diverse inquiries and concerns from members.
Customer Support Specialist
RDI Marketing - Customer Service
Oxford, OH
01.2020 - 06.2023
- Managed inbound call operations for United Health Insurance, ensuring efficient customer service delivery.
- Conducted thorough verification of information to support underwriters' decision-making processes.
- Ensured accuracy of information through meticulous verification processes.
CSR
RDI Marketing
Cincinnati, OH
01.2012 - 01.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Established and managed customer accounts to enhance user experience.
- Oversaw customer order management processes to ensure timely fulfillment.
- Delivered courteous service while ensuring concise and efficient call handling.
- Collaborated with team members to enhance work performance and identify improvement opportunities. Assisted in maintaining optimal work standards through teamwork and support. Contributed to team efforts by suggesting practical solutions for performance enhancement.
Consumer Loans
Checksmart
Cincinnati, OH
01.2010 - 2012
- Streamlined processing of customer loans for new and existing clients.
- Validated transaction details for fund borrowing and payroll check processing.
- Implemented sales strategies for NetSpend and Insight reloadable cards to enhance revenue generation.
Debt Collector/Team Leader
Checksmart
01.2001 - 2010
- Duties: Collected money for short term and non-loan checks
- Negotiated for collection purposes
- Was responsible for ensuring that all units met or exceeded their monthly budget
- Prepared Excel spreadsheets for corporate office’s review of available funds by a specific deadline each day for electronic debit
- Provided customer service to help resolve situations between customers and tellers
- Verified payments to ensure that correct amounts were posted to each account
- Prepared weekly schedule for hours of operation
- Checked daily inventory of loans, check cashing, western union and money orders for quality control purposes
- Proofread for errors, checking for correct routing account numbers in case of fraudulent checks
- Trained on safe practices due to large quantities of cash in store.
Education
High School - undefined
Talawanda Senior High School
Skills
- Implemented strategies to enhance organizational growth and operational efficiency
- Executed various responsibilities concurrently to enhance overall productivity
- Developed comprehensive transportation plans to support timely delivery and reduce costs
- Exhibited strong stress tolerance to effectively manage challenging situations and ensure operational continuity
- Fostered a culture of continuous improvement to drive innovation and optimize processes
- Directed logistics management strategies to optimize inventory flow and reduce operational costs
Timeline
Loan Processor
TruPartner Credit Union-Communication Center
02.2023 - 07.2024
Customer Support Specialist
RDI Marketing - Customer Service
01.2020 - 06.2023
CSR
RDI Marketing
01.2012 - 01.2019
Consumer Loans
Checksmart
01.2010 - 2012
Debt Collector/Team Leader
Checksmart
01.2001 - 2010
High School - undefined
Talawanda Senior High School
Route Specialist
Midwest Accurate Courier
2025 - Current