Mary West
Ellenwood ,GA
Summary
Dedicated Bus Operator with a clean driving record and expertise in defensive driving, honed at Transdev. Recognized for enhancing passenger experience through exceptional customer service and effective conflict resolution. Committed to safety and efficiency, ensuring compliance with traffic laws while maintaining a welcoming environment for all passengers.
Overview
39
39
years of professional experience
Work History
Bus Operator
Transdev
Atlanta Ga
08.2011 - Current
- Ensured safety and cleanliness of bus for passenger comfort.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Bus Operator
First Transit
Atlanta Ga
07.2004 - 06.2009
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Customer Service Representative
J C Penny Distribution Center
Forest Park, GA
05.1986 - 04.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Degree In Medical Assisting - Medical
Bauder College
Atlanta, GA06.2010
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
Timeline
Bus Operator
Transdev
08.2011 - Current
Bus Operator
First Transit
07.2004 - 06.2009
Customer Service Representative
J C Penny Distribution Center
05.1986 - 04.2002
Associate Degree In Medical Assisting - Medical
Bauder College