Mary Williams
Biloxi,MS
Summary
Accomplished in elevating guest experiences, I leveraged exceptional customer service and cash handling skills at Harrah's Casino to foster loyalty and manage transactions accurately. Demonstrating hospitality expertise and a professional demeanor, I consistently enhanced satisfaction and efficiency, even in high-volume settings. My leadership at Pizza Place-Westerly further honed my ability to resolve issues diplomatically and maintain a welcoming atmosphere.
Overview
28
28
years of professional experience
Work History
Server
Glory Bound-OS
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Utilized POS system to process orders.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cocktail Server
Harrah's Casino
03.2021 - 04.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Food Server
Beau Rivage Resort & Casino
06.2019 - 03.2021
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Lead Server
Pizza Place- Westerly
01.1997 - 05.2019
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Medical Assistant -
911 Program-Medical
Providence, RI10.2018
Medical
Chariho Career Technology
Chariho RI01.2008
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- High volume dining
Timeline
Server
Glory Bound-OS
04.2024 - Current
Cocktail Server
Harrah's Casino
03.2021 - 04.2024
Food Server
Beau Rivage Resort & Casino
06.2019 - 03.2021
Lead Server
Pizza Place- Westerly
01.1997 - 05.2019
Medical Assistant -
911 Program-Medical
Medical
Chariho Career Technology
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