Hi, I’m
Mary Zanas
Pre-Vet Student
Pullman,WA
Summary
Reliable college student studying Zoology seeks an internship opportunity to expand skills and gain valuable real-world experience.
Overview
10
years of professional experience
10
years of post-secondary education
Work History
Paradise Creek BreweryPullman, WA
Bartender/ Server
05.2022 - Current
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Chuckanut Valley Veterinary HospitalBurlington, WA
Receptionist
04.2021 - 07.2021
Job overview
- Greeted patients and their owners in a calm manner to ensure they were relaxed and welcomed.
- Assisted in scheduling appointments, surgical procedures, and consultations.
- Processed medication and supply invoices, faxing, and filing paperwork.
- Communicated with veterinary professionals to provide information or education, handle complaints or issues completely and accurately.
Earthbound Trading CompanyBellingham, WA
Lead Supervisor
11.2018 - 03.2021
Job overview
- Handled guest complaints and maintained a positive shopping experience for all customers
- Assigned daily duties to associates; ensured adequate supply of merchandise
- Provided excellent customer service, made refunds and exchanges as necessary
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers
- Nomad of the Month - October 2019, September 2020
Bellingham Internal MedicineBellingham, WA
Front Desk Receptionist
03.2019 - 11.2019
Job overview
- Entering patient information, scheduling appointments, and calling new patients to remind them of appointments and discuss insurance
- Maintained transaction report for client billing
- Generated, updated and maintained patient profiles for both current and new patients.
Seattle Sun TanNorth Bend, Bellingham, WA
Tanning Consultant
06.2017 - 01.2019
Job overview
- Greeting customers in a timely fashion while quickly determining their needs.
- Recommend merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
Village Veterinary HospitalBellingham, WA
Client Care Specialist
05.2018 - 10.2018
Job overview
- Checked in all clients, including weighing animals and putting them in the proper room.
- Maintained exam rooms for the veterinary technicians and veterinarians.
- Assisted in scheduling appointments, processing invoices, faxing, and filing paperwork.
- Assisted in treatment of patients and availability of treatment information by filing and retrieving patient records.
- Communicated with veterinary professionals to provide information or education, handle complaints or issues completely and accurately.
Peak Sport And Spine Physical TherapySnoqualmie, WA
Front Desk Staff
07.2013 - 08.2017
Job overview
- Interfaced with insurance carriers and other healthcare providers.
- Acquired specific CPT and ICD-10 codes to ensure proper treatment and billing of all detailed procedures.
- Maintained transaction report for client billing.
- Generated, updated and maintained patient profiles for both current and new patients.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Mount Si High SchoolSnoqualmie, WA
High School Diploma
09.2012 - 06.2016
Bellevue CollegeBellevue, WA
09.2015 - 06.2017
University Overview
- Continuing education in Business.
Western Washington UniversityBellingham, WA
09.2016 - 03.2017
University Overview
- Continuing education in Business.
Whatcom Community CollegeBellingham, WA
from General Science
01.2019 - 06.2021
University Overview
- Continuing education in Science
- Member of AWSEM Club
Washington State UniversityPullman, WA
Zoology from Pre-Veterinary Medicine
08.2021 - Current
University Overview
- Continuing education in Biological Sciences
- Elected to Treasurer for Raptor Club in 2022
- Member of Zoology Club
- Member of Up & Up
- Member of American Conservation Coalition
Skills
Customer/Client relations
Professional demeanor
Documentation and reporting
Telephone skills
Administrative support
Organization skills
Bookkeeping
Database administration
Scheduling
Volunteer
WSU Bear Center
- 18 hours of volunteer work
Orphan Acres
- 25 hours of volunteer work
WSU Raptor Center
- Over 80 hours of volunteer work
- Handler for Great Horned Owl
- Feeder for Snowy Owl
- Feed checker
Timeline
Bartender/ Server
Paradise Creek Brewery
05.2022 - Current
Washington State University
Zoology from Pre-Veterinary Medicine
08.2021 - Current
Receptionist
Chuckanut Valley Veterinary Hospital
04.2021 - 07.2021
Front Desk Receptionist
Bellingham Internal Medicine
03.2019 - 11.2019
Whatcom Community College
from General Science
01.2019 - 06.2021
Lead Supervisor
Earthbound Trading Company
11.2018 - 03.2021
Client Care Specialist
Village Veterinary Hospital
05.2018 - 10.2018
Tanning Consultant
Seattle Sun Tan
06.2017 - 01.2019
Western Washington University
09.2016 - 03.2017
Bellevue College
09.2015 - 06.2017
Front Desk Staff
Peak Sport And Spine Physical Therapy
07.2013 - 08.2017
Mount Si High School
High School Diploma
09.2012 - 06.2016