Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
Hi, I’m

Mary Zanas

Pre-Vet Student
Pullman,WA
Mary Zanas

Summary

Reliable college student studying Zoology seeks an internship opportunity to expand skills and gain valuable real-world experience.

Overview

10
years of professional experience
10
years of post-secondary education

Work History

Paradise Creek Brewery
Pullman, WA

Bartender/ Server
05.2022 - Current

Job overview

  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Chuckanut Valley Veterinary Hospital
Burlington, WA

Receptionist
04.2021 - 07.2021

Job overview

  • Greeted patients and their owners in a calm manner to ensure they were relaxed and welcomed.
  • Assisted in scheduling appointments, surgical procedures, and consultations.
  • Processed medication and supply invoices, faxing, and filing paperwork.
  • Communicated with veterinary professionals to provide information or education, handle complaints or issues completely and accurately.

Earthbound Trading Company
Bellingham, WA

Lead Supervisor
11.2018 - 03.2021

Job overview

  • Handled guest complaints and maintained a positive shopping experience for all customers
  • Assigned daily duties to associates; ensured adequate supply of merchandise
  • Provided excellent customer service, made refunds and exchanges as necessary
  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers
  • Nomad of the Month - October 2019, September 2020

Bellingham Internal Medicine
Bellingham, WA

Front Desk Receptionist
03.2019 - 11.2019

Job overview

  • Entering patient information, scheduling appointments, and calling new patients to remind them of appointments and discuss insurance
  • Maintained transaction report for client billing
  • Generated, updated and maintained patient profiles for both current and new patients.

Seattle Sun Tan
North Bend, Bellingham, WA

Tanning Consultant
06.2017 - 01.2019

Job overview

  • Greeting customers in a timely fashion while quickly determining their needs.
  • Recommend merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Engaged with customers in a sincere and friendly manner.

Village Veterinary Hospital
Bellingham, WA

Client Care Specialist
05.2018 - 10.2018

Job overview

  • Checked in all clients, including weighing animals and putting them in the proper room.
  • Maintained exam rooms for the veterinary technicians and veterinarians.
  • Assisted in scheduling appointments, processing invoices, faxing, and filing paperwork.
  • Assisted in treatment of patients and availability of treatment information by filing and retrieving patient records.
  • Communicated with veterinary professionals to provide information or education, handle complaints or issues completely and accurately.

Peak Sport And Spine Physical Therapy
Snoqualmie, WA

Front Desk Staff
07.2013 - 08.2017

Job overview

  • Interfaced with insurance carriers and other healthcare providers.
  • Acquired specific CPT and ICD-10 codes to ensure proper treatment and billing of all detailed procedures.
  • Maintained transaction report for client billing.
  • Generated, updated and maintained patient profiles for both current and new patients.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Mount Si High School
Snoqualmie, WA

High School Diploma
09.2012 - 06.2016

Bellevue College
Bellevue, WA

09.2015 - 06.2017

University Overview

  • Continuing education in Business.

Western Washington University
Bellingham, WA

09.2016 - 03.2017

University Overview

  • Continuing education in Business.

Whatcom Community College
Bellingham, WA

from General Science
01.2019 - 06.2021

University Overview

  • Continuing education in Science
  • Member of AWSEM Club

Washington State University
Pullman, WA

Zoology from Pre-Veterinary Medicine
08.2021 - Current

University Overview

  • Continuing education in Biological Sciences
  • Elected to Treasurer for Raptor Club in 2022
  • Member of Zoology Club
  • Member of Up & Up
  • Member of American Conservation Coalition

Skills

    Customer/Client relations

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Volunteer

WSU Bear Center

  • 18 hours of volunteer work

Orphan Acres

  • 25 hours of volunteer work

WSU Raptor Center

  • Over 80 hours of volunteer work
  • Handler for Great Horned Owl
  • Feeder for Snowy Owl
  • Feed checker

Timeline

Bartender/ Server

Paradise Creek Brewery
05.2022 - Current

Washington State University

Zoology from Pre-Veterinary Medicine
08.2021 - Current

Receptionist

Chuckanut Valley Veterinary Hospital
04.2021 - 07.2021

Front Desk Receptionist

Bellingham Internal Medicine
03.2019 - 11.2019

Whatcom Community College

from General Science
01.2019 - 06.2021

Lead Supervisor

Earthbound Trading Company
11.2018 - 03.2021

Client Care Specialist

Village Veterinary Hospital
05.2018 - 10.2018

Tanning Consultant

Seattle Sun Tan
06.2017 - 01.2019

Western Washington University

09.2016 - 03.2017

Bellevue College

09.2015 - 06.2017

Front Desk Staff

Peak Sport And Spine Physical Therapy
07.2013 - 08.2017

Mount Si High School

High School Diploma
09.2012 - 06.2016

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Mary ZanasPre-Vet Student