Courtney Weinstein
Crofton,Maryland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Server/Bartender
Coal Fire
Gambrills, MD
08.2018 - 12.2021
- Cultivated warm relationships with regular customers.
- Served bar and restaurant guest ordered drinks, including beer, wine, liquors, and mixed beverages.
- Upsold items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Waited, served and bussed tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties.
Nanny/Babysitter Nanny
Anne Arundel County
Crofton, MD
09.2017 - 06.2018
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted with light housekeeping duties as well as running errands.
- Transported children to and from school.
- Created and maintained children’s morning and afternoon routine.
- Assisted children with homework assignments.
Front Desk Receptionist
Potomac valley sports medicine
Columbia, MD
08.2015 - 10.2016
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Processed co-pays, charges, and insurance information.
- Answered and handled all phone calls in a friendly and efficient manner.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Diploma - general
01.2007 - 01.2011
Skills
Attentive service
Performance improvement
Guest relations management
Customer/Client relations
Timeline
Server/Bartender - Coal Fire
08.2018 - 12.2021
Nanny/Babysitter
Nanny - Anne Arundel County
09.2017 - 06.2018
Front Desk Receptionist - Potomac valley sports medicine
08.2015 - 10.2016
south river high school - Diploma, general
01.2007 - 01.2011