Thomas Nguyen
Beaverton
Summary
Highly motivated customer service specialist with over 7 years of experience in the restaurant and retail industries. Proven ability to lead teams, enhance customer satisfaction, and streamline operations to achieve results. Recognized for delivering top-tier service through adaptability, attention to detail, and a strong commitment to excellence. Seeking a role that values leadership, efficiency, and opportunities for professional growth.
Overview
7
7
years of professional experience
Work History
Server/Bartender
JCD Korean K-Barbecue
Beaverton
01.2024 - Current
- Manage high-volume tables and bar service in a fast-paced dining environment, often leading floor operations independently
- Deliver an exceptional dining experience through attentive service, accurate order-taking, and efficient payment handling
- Mix and serve beverages responsibly while maintaining cleanliness and adherence to alcohol regulations
- Coordinate large group reservations (up to 20 guests) and handle phone inquiries with professionalism and care
Host
Benihana
Beaverton
07.2021 - 01.2022
- Greeted and seated guests, managing reservations and waitlists using OpenTable
- Supported takeout operations by packaging and organizing high-volume to-go orders efficiently
- Assisted with front-of-house operations, including inventory restocking and maintaining a clean, organized workspace
Assistant Manager
Mechanix Hair Salon
Portland
06.2018 - 03.2020
- Oversaw scheduling, team coordination, and daily operations in a busy salon environment
- Monitored financial performance and assisted with budgeting
- Delivered excellent customer service through appointment management and front-desk support
- Maintained salon cleanliness, supply inventory, and customer satisfaction
Education
Associates Transfer Degree -
Portland Community College
Portland, ORSkills
- Customer service excellence
- Interpersonal communication
- Team collaboration
- Adaptability
- Attentive service
- Bartending expertise
- Order accuracy
- POS system proficiency
- Cash handling
- Conflict resolution
- Attention to detail
- Problem solving
Hobbies and Interests
- Basketball
- Music
- Reading
- Movies
- Traveling
Languages
- English, Fluent
- Vietnamese, Fluent
Professional Overview
Highly motivated customer service specialist with over 7 years of experience in the restaurant and retail industry. Proven ability to lead teams, enhance customer satisfaction, and streamline operations to achieve results. Recognized for delivering top-tier service through adaptability, attention to detail, and a strong commitment to excellence. Seeking a role that values leadership, efficiency, and opportunities for professional growth.
Timeline
Server/Bartender
JCD Korean K-Barbecue
01.2024 - Current
Host
Benihana
07.2021 - 01.2022
Assistant Manager
Mechanix Hair Salon
06.2018 - 03.2020
Associates Transfer Degree -
Portland Community College