Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marya Alfalahi

Newark

Summary

Pharmacy Technician with extensive experience at Walgreens Pharmacy, excelling in patient care relating to pharmacy and nursing school Recognized for optimizing workflow and enhancing customer satisfaction through effective problem-solving and collaboration. Currently working towards obtaining the PTCB certification. Bilingual in English and Arabic, committed to maintaining confidentiality and ensuring compliance with safety regulations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens Pharmacy
12.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Pharmacy Customer Service Associate

Walgreens Pharmacy
04.2023 - Current
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Accurate dispensing of medications, labeling, and packaging.
  • Assisting customers with insurance issues, refills, and pick ups.
  • Collaborating with pharmacy technicians, pharmacists, and patients to provide exponential care.

Customer Service Associate

Walgreens Pharmacy
07.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Education

Associate of Science - Nursing Student

Delaware Technical Community College
DE
12-2026

Skills

  • Patient care
  • Clinical documentation
  • Medication dispensing
  • Customer service
  • Team collaboration
  • Time management
  • Problem solving
  • Confidentiality and HIPAA
  • Workflow optimization
  • bilingual (English & Arabic)
  • Work/school/life balance
  • Prescription filling
  • Patience

Certification

  • BLS provider
  • Working towards PTCB certification

Timeline

Pharmacy Technician

Walgreens Pharmacy
12.2023 - Current

Pharmacy Customer Service Associate

Walgreens Pharmacy
04.2023 - Current

Customer Service Associate

Walgreens Pharmacy
07.2022 - Current

Associate of Science - Nursing Student

Delaware Technical Community College

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Marya Alfalahi