Marya Caraballo
The Bronx,NY
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
19
19
years of professional experience
Work History
Switchboard Operator
Jamaica Hospital
Richmond Hill, NY
08.2022 - Current
- Transfer calls to correct departments for patients as well as Physicians.
- Ensure that emergency codes are paged overhead correctly to departments, record emergency codes in the computer system so team of physicians are notified through there pagers.
- Ensure that when fire alarms are set off we page code red overhead to alert hospital staff. Also we are first line of communication with fire departments for location of fire.
Receptionist
New Horizon Counseling Center
Howard Beach, NY
09.2019 - 03.2020
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Provided clerical support to all team members to improve office efficiency and enhanced productivity.
- Approached incoming customers with a professional approach and provided friendly, knowledgeable assistance.
Call Center Representative
Mount Sinai
New York, NY
04.2018 - 09.2018
- Worked directly with physicians offices to schedule radiology procedures for all modalities.
- Scheduled appointments directly with patients, checking patient demographics in the system and providing them with preps if required and ensure that referrals are provided by physicians office including authorizations if required.
- Handled scheduling for add on patients including stat cases as well as X-ray walk-ins.
Call Center Representative
Florida Hospital Heartland Medical Center
Sebring, FL
02.2016 - 08.2017
- Scheduled appointments for all modalities also ensuring that correct referral on file or by patient for scheduled exam. Scheduled for 5 different sites.
- Maintained up-to-date knowledge of company policies and procedures to ensure compliance with regulations.
Call Center Representative
Lenox Hill Radiology & Medical Imaging Associates P.C.
New York, NY
11.2014 - 09.2015
- Checked Patient demographics including insurance eligibility as well as authorizations and referrals.
- Scheduled appointments for 14 locations for all modalities also ensuring that patients were prepped and had correct referral on file with authorization if required.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
Call Center Representative
Beth Israel Hospital
New York, MY
10.2006 - 09.2013
- Scheduled for Radiology procedures such as CT, MRI, Ultrasounds, Bone Density, Echocardiograms, Mammograms including biopsies such as Stereotactic biopsies, Core biopsies, Fine needle aspirations and screening as well as diagnostic mammograms.
- Confirmed all patients demographics as well as insurance eligibility, made sure authorizations and referrals were attached to patients charts.
Education
GED -
University of The State of New York Education Dep
New York, NY2013
Skills
- Bilingual (Spanish)
- RIS Applications
- Centricity Applications
- Epic Applications
- IDX Applications
- Hippa Compliant
Timeline
Switchboard Operator
Jamaica Hospital
08.2022 - Current
Receptionist
New Horizon Counseling Center
09.2019 - 03.2020
Call Center Representative
Mount Sinai
04.2018 - 09.2018
Call Center Representative
Florida Hospital Heartland Medical Center
02.2016 - 08.2017
Call Center Representative
Lenox Hill Radiology & Medical Imaging Associates P.C.
11.2014 - 09.2015
Call Center Representative
Beth Israel Hospital
10.2006 - 09.2013
GED -
University of The State of New York Education Dep