MARY A VITELA
San Antonio,TX
Summary
. Personable customer service professional offering over 10+ years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
2
2
Languages
18
18
years of professional experience
Work History
EVS Janitor
Methodist Hospital
01.2025 - Current
- Maintained cleanliness and sanitation standards across facilities.
- Operated and maintained cleaning equipment and tools efficiently.
- Ensured compliance with safety protocols and regulations consistently.
- Assisted in training new staff on cleaning procedures and safety practices.
- Collaborated with team members to enhance overall facility appearance and hygiene.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
Sanation
Ben E. Keith Company
10.2018 - Current
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
- Wiped down tabletops, chairs and condiment containers
- Sanitized bathrooms, showers and locker rooms
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming
- Checked in and stocked inventory throughout facility
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees
- Kept janitorial closets clean and organized
Order Picker
Dollar General Warehouse
12.2020 - 05.2022
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
Assembly Line
Avanzar Toyota
09.2016 - 10.2018
- Loaded, unload and moved material to and from storage and production areas
- Check product for any damage or broken parts
- Build doors for tundra trucks using power drills, and screws
- Place into machine for sonic then we inspect all doors for any scratches dents or marks
Loan Processor
Ez Money Loan
03.2008 - 09.2015
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes
- Looked over and approved various types of loans
- Maintained long-term relationships with customers to provide best-in-class customer service
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
- Prepared documents for underwriting by verifying client income, credit reports and other information
- Open & close of business, bank deposits, filing, 10-key by touch,emails, handling large amount of cash
Education
High School Diploma - undefined
Lanier High School
San Antonio, TXSkills
Data entry
Advanced clerical knowledge
Customer relations and communications
Customer and client relations
Credit and collections
Filing assistance
Faxing paperwork
10-key by touch
Relationship building
Complaint handling
Payment processing
Microsoft outlook
Scheduling
Follow-up skills
Paperwork processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
EVS Janitor
Methodist Hospital
01.2025 - Current
Order Picker
Dollar General Warehouse
12.2020 - 05.2022
Sanation
Ben E. Keith Company
10.2018 - Current
Assembly Line
Avanzar Toyota
09.2016 - 10.2018
Loan Processor
Ez Money Loan
03.2008 - 09.2015
High School Diploma - undefined
Lanier High School