DRUESCILLA NYAMU
Jacksonville,Florida
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Service Specialist
VyStar Credit Union
06.2023 - Current
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Championed company values by consistently demonstrating exceptional work ethic, integrity, and commitment to customer service excellence.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Served as an escalation point for complex or challenging cases requiring specialized attention and problem-solving abilities.
Certified Nursing Assistant
Private Clients
04.2020 - Current
- Implement a successful healthcare program through professionalism, quality of care and client satisfaction.
- Structure a viable strategy that improves patient quality of life.
- Communicate with patients, ensuring their needs are met by offering emotional support, planning and stimulation through conversation.
- Monitor and inspect processes to eliminate hazards posed for both clients and primary caregivers by properly handling and disposing of medical waste.
- Conduct routine check-ins identifying areas needing improvement and solving problems faced by the client.
- Built rapport with patients and families, providing emotional support during difficult times.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
Customer care specialist
Publix Supermarket
02.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Took ownership of customers' issues to follow problems through to resolution.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Communicated with customers to identify needs and expectations.
Volunteer
Sangreal
09.2018 - 04.2019
- Conducted engaging, fun, and smooth-running events by helping with organization and planning.
- Established a safe environment to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Implemented self-care practices for personal well-being and model healthy coping strategies for clients to emulate in their own lives.
- Developed individualized goal-setting tools to empower members to take ownership of their progress toward improved mental health.
- Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
Business owner and operator
NAIROBI, KENYA
01.2017 - 01.2020
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as the primary point of contact with suppliers and contractors to achieve inventory expectations.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating the business.
- Devised and deployed sales and marketing tactics that drove up revenue by 60%.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Education
Bachelor of Science - Forensic Science
Kenyatta University Nairobi
Master of Science - Clinical and Mental Health Psychology
University of North Florida
08.2025
Certification
- CNA - Certified Nurse Assistant
Hobbies and Interests
- Banking
- Leadership
- Marketing
- Branding
- Public Relations
Timeline
Member Service Specialist
VyStar Credit Union
06.2023 - Current
Customer care specialist
Publix Supermarket
02.2021 - 04.2022
Certified Nursing Assistant
Private Clients
04.2020 - Current
Volunteer
Sangreal
09.2018 - 04.2019
Business owner and operator
NAIROBI, KENYA
01.2017 - 01.2020
Bachelor of Science - Forensic Science
Kenyatta University Nairobi
Master of Science - Clinical and Mental Health Psychology
University of North Florida