MARYAH ABDULLAH
philadelphia,PA
Summary
Versatile professional experienced in overseeing and coordinating organizational operations across multiple departments. Well-versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, reduce costs and increase profitability. A motivated, collaborative leader with excellent problem-solving, communication and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Service Coordinator
Amerihealth Caritas
Philadelphia, PA
05.2025 - Current
- Identify, coordinate, and assist participants in accessing needed LTSS services and other Covered Services, as well as non-covered medical, social, housing, educational, and other services and supports
- Lead the participant-centered planning and service (PCPS) delivery process and oversee its implementation
- Inform participants about available required needs assessments, the PCSP process, service alternatives, and service delivery options
- Informs participants of their rights and assists with the complaint, grievance, and DHS Fair Hearing process
- Collect additional necessary information, including participant preferences, strengths, and goals, to inform the development of the PCSP
- Conducts reevaluation of level of care annually or more frequently as needed following CHC requirements
- Works with the participant to complete activities necessary to maintain eligibility
- Coordinated service delivery for diverse client needs, ensuring timely and effective support.
- Developed and maintained strong relationships with community partners to enhance service availability.
- Facilitated communication between clients and service teams, promoting client advocacy and satisfaction.
- Implemented process improvements to streamline workflow, increasing operational efficiency within the team.
Tip staff 1& 2
First Judicial district of Philadelphia
philadelphia, pa
10.2018 - 05.2025
- Prepares the courtroom prior to the commencement of proceedings and at the conclusion in advance of the next day's proceedings
- Opens Court by reciting standard announcements to all participants in the courtroom
- Performs real-time data entry for all calendaring and scheduling in the courts case management computer application.
- Swears in witnesses and jurors
- Performs routine clerical functions and prepares daily statistical reports
- Ensure the information on court proceedings stays private and does not disclose any personal information
- Maintains and operates various computer and equipment in the courtrooms and adjacent court areas as needed
- Preparing mental health evaluations
- Communicating with the prisons social worker to create home plans for inmates
- Provides for limited security of the courtroom
- Insures the integrity of proceedings and proper decorum is maintained
- Applies Common please criminal cases flow management principles regarding scheduling of cases for trials in CPCMS in conjunction with approved dates consistent with police officers squad schedules and the court calendar.
- Ability to establish and maintain effective working relationships with the Judiciary, department managers, staff, agency representatives, and the general public.
Case Manager
Here for you homecare
Philadelphia, PA
01.2022 - 01.2025
- Oversee a case load of 86 clients and 86-120 caregivers
- Coordinating safe and client centered-care
- Assessing patients for necessary care or changes to current care plans
- Monitoring cases by verifying caregiver's attendance
- Advocating for needed services and entitlements on behalf of the client
- Obtaining additional resources on behalf of the client
- Maintaining client's records by recording case notes
- Logging events and progress
- Participated in training sessions on topics related to case management procedures.
- Assessed client needs, identified appropriate resources, and provided case management services.
- Provided individualized case management, counseling, and referrals to appropriate community resources.
Customer Service Representative
Amerihealth caritas
Philadelphia, PA
10.2016 - 09.2018
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Assist members with Medicare and Medicaid inquiries
- Handles crisis calls for Behavioral Health Members
- Responsible for updates and changes to member demographics as requested
- Verifying member information using multiple systems for HIPAA purposes (IAD, Streamline,and JIVA)
- Build rapport and trust with member accounts through open and interactive communication
Service Coordinator
Volunteers of America Delaware Valley
Philadelphia, PA
01.2016 - 10.2016
- Provided support and guidance to clients, navigating them through service options.
- Coordinated delivery of services to clients, ensuring timely and efficient support.
- Maintained positive working relationship with fellow staff and management.
- Developed strategies for improving customer experience with the organization's services.
- Managed and updated client databases to ensure accurate and current information.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Managed scheduling of appointments and service calls to meet client needs.
- Assisted in the development and implementation of service plans based on client assessments.
- Handled incoming calls and inquiries from customers regarding services offered.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Assessed the safety of the home environment for the risk of abuse or neglect.
- Identified relevant resources for clients within local area and obtained necessary referrals.
- Provided resources, referrals, and follow-up services to participant's in need.
Education
Bachelor of Social Work - cooperate communication
Temple University
Philadelphia, PA, US09.2026
High School Diploma - undefined
John W.Hallahan Catholic girls high school
Philadelphia06.2013
Skills
- Documentation and reporting
- Conflict resolution
- Care coordination
- Community resources
- Records management
- Data entry and analysis
- Crisis intervention
- MS office
- Patient support
- Needs assessment
- Medical records management
- Social work
- Resource identification
Timeline
Service Coordinator
Amerihealth Caritas
05.2025 - Current
Case Manager
Here for you homecare
01.2022 - 01.2025
Tip staff 1& 2
First Judicial district of Philadelphia
10.2018 - 05.2025
Customer Service Representative
Amerihealth caritas
10.2016 - 09.2018
Service Coordinator
Volunteers of America Delaware Valley
01.2016 - 10.2016
High School Diploma - undefined
John W.Hallahan Catholic girls high school
Bachelor of Social Work - cooperate communication
Temple University