Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Mary Allison Hubbard

Rome,GA

Summary

In my previous job, I worked a lot in customer service and used major skills as in conflict resolution, customer communications, and customer satisfaction. I have plenty of soft skills, but I think my top three skills would be communication, great interpersonal skills, and multitasking. I am detail-oriented when it comes to working and completing everything that is required of me. When learning new skills, I love hands-on assistance and verbal feedback so I can better myself and understand what skills are being presented to me. I am adaptable to new changes and can be flexible on the go when changes arrive unexpectedly.

Overview

8
8
years of professional experience

Work History

Receptionist

Bellus Wax Studio
09.2022 - 07.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

FRONT DESK ASSOCIATE

Courtyard by Marriott Rome River Walk
04.2018 - 07.2022
  • Recorded guest comments and complaints, referred customers to managers as necessary
  • Transmitted and received messages, using telephones and telephone switchboards
  • Greeted, registered and assigned rooms to guests of hotels or motels
  • Reviewed accounts and charges with guests during check out process.

HR ASSISTANT (PART TIME)

Tyden Brooks, SPG
10.2017 - 12.2017
  • Gathered personnel records from other departments and employees
  • Compiled and prepared reports and documents pertained to personnel activities
  • Recorded data for each employee, including addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.

HOSTESS

La Scala
01.2017 - 10.2017
  • Presented positive first impression of establishment's high standards by delivering exceptional service
  • Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
  • Communicated with tact and diplomacy to resolve guest dissatisfaction.

YMCA CAMP COUNSELOR

YMCA
05.2016 - 08.2016
  • Performed housekeeping tasks to facilitate child care
  • Modeled appropriate behaviors to encourage social and emotional development
  • Encouraged enrichment by organizing creative activities and educational games.

INTERN

Colonial Country Club
06.2015 - 07.2015
  • Updated company social media profiles and websites with current information
  • Copied and faxed important documents for personnel and organized files in appropriate locations
  • Worked closely with management to prioritize business and information needs.

GENERAL MANAGER'S ASSISTANT

J.H. Adams Inn
02.2015 - 04.2015
  • Participated in ongoing training to enhance own job skills and knowledge
  • Worked with coworkers to complete tasks
  • Performed routine and scheduled maintenance services.

Education

BACHELOR OF ARTS (B.A.) IN HUMAN RELATIONS -

High Point University
High Point, NC
05.2016

HIGH SCHOOL DIPLOMA -

Darlington School
Rome, GA
05.2011

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Excited To Learn And Progress Within The Field
  • Great Teamwork And Communication Skills With Team Members And Patrons

Timeline

Receptionist

Bellus Wax Studio
09.2022 - 07.2023

FRONT DESK ASSOCIATE

Courtyard by Marriott Rome River Walk
04.2018 - 07.2022

HR ASSISTANT (PART TIME)

Tyden Brooks, SPG
10.2017 - 12.2017

HOSTESS

La Scala
01.2017 - 10.2017

YMCA CAMP COUNSELOR

YMCA
05.2016 - 08.2016

INTERN

Colonial Country Club
06.2015 - 07.2015

GENERAL MANAGER'S ASSISTANT

J.H. Adams Inn
02.2015 - 04.2015

BACHELOR OF ARTS (B.A.) IN HUMAN RELATIONS -

High Point University

HIGH SCHOOL DIPLOMA -

Darlington School
Mary Allison Hubbard