Maryam Al-Dhahi
Temple,TX
Summary
Dynamic professional with experience in customer service and team development. Known for resolving inquiries efficiently while maintaining high satisfaction ratings. Eager to leverage strong multitasking and relationship-building skills to create supportive and effective environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Belton ISD
Belton, TX
10.2025 - Current
- Monitored student behavior and provided guidance to maintain classroom discipline.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided feedback to students on assignments and tests, offering constructive advice for improvement.
Member Service Representative
Crunch Fitness Gym
Temple, TX
05.2025 - Current
- Assisted members with inquiries and account management, ensuring high customer satisfaction.
- Processed membership enrollments and renewals efficiently, enhancing operational flow.
- Educated members on gym policies, equipment usage, and class schedules to promote engagement.
- Resolved member concerns promptly, fostering a positive gym environment.
Customer Service Representative
American Eagle Outfitters, Inc
Temple, TX
10.2020 - 05.2021
- Resolved customer inquiries through effective communication and product knowledge.
- Handled returns and exchanges efficiently, ensuring a positive customer experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Online Personal Shopper
Walmart
Richmond, VA
06.2017 - 04.2019
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
Education
Henrico High School
Richmond, VA06-2017
Skills
- Adaptable
- Relationship building and management
- Group instruction
- Active listening
- Call center experience
- Payment processing
- Client relations
- Paperwork processing
- Team development
- Product sales
- Friendly, positive attitude
- Multitasking
- Dependable and responsible
- Flexible and adaptable
Certification
OSHA 10 and Life Insurance Agent License.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Substitute Teacher
Belton ISD
10.2025 - Current
Member Service Representative
Crunch Fitness Gym
05.2025 - Current
Customer Service Representative
American Eagle Outfitters, Inc
10.2020 - 05.2021
Online Personal Shopper
Walmart
06.2017 - 04.2019
Henrico High School