JASMINE S. KELLY
Continuum Global Solutions
Brooklyn,NY
14
years of professional experience
Service-focused professional with expertise in customer service, administrative support, and healthcare assistance. Thrives in high-pressure environments such as healthcare and aviation, delivering results through effective communication and problem-solving. Cultivates positive relationships to enhance operational efficiency.
Work History
Call Center Representative
3 Months- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Utilized CRM software to document interactions and track customer issues effectively.
- Collaborated with team members to enhance call handling procedures and improve service quality.
- Mentored new representatives, providing training on systems and best practices for effective communication.
Administrative Assistant
2 Months- Managed communication between clients and drivers, ensuring timely updates and service quality.
- Streamlined office procedures, reducing processing times for client requests by implementing new protocols.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Coordinated scheduling and logistics for transportation services, enhancing operational efficiency.
Gate Agent
1 Year 3 Months- Assisted passengers during boarding, deplaning, and flight connections to enhance travel experience and operational flow.
- Resolved customer concerns and communicated effectively to maintain satisfaction during irregular operations.
- Collaborated with ramp and flight crews to ensure timely and safe departures.
- Collaborated with ramp and flight crews to facilitate timely, safe departures.
Home Health Aide
1 Year 5 Months- Assisted patients with daily living activities to promote comfort and independence.
- Managed housekeeping tasks and facilitated grocery shopping, meal prep, and errands to ensure patient well-being.
- Provided transportation for patients to medical visits to doctor appointments and monitored medication schedules.
Customer Service Representative
10 Months- Provided technical support and coordinated service appointments to enhance customer satisfaction.
- Resolved billing and service issues while maintaining professionalism to ensure customer loyalty.
- Collaborated with technical department to streamline equipment and service dispatch processes.
Shelter Residential Aide
1 Year 9 Months- Developed and implemented personalized service plans to effectively meet needs of homeless families.
- Delivered crisis intervention support while documenting incidents and consumer complaints for follow-up.
- Managed front desk operations by greeting visitors and directing inquiries. including call screening and documentation.
Admin Floater
2 Years- Supported various administrative functions at client sites including Warshaw Burstein and Girl Scouts USA.
- Managed daily mailroom activities to ensure timely processing of correspondence., inventory management, and hospitality services.
- Produced marketing materials, booklets, and professional presentations.
Teacher Assistant – After-School Program
2 Months- Delivered one-on-one academic support to enhance learning outcomes for early education students.
- Contributed to development of lesson plans and discipline strategies that increased classroom engagement.
- Facilitated creative activities that enhanced motor and literacy skills in students.
Education
High School
Graduation: Class of 2013
Skills
CRM Software Management
Customer service resolution
Service Coordination
Billing Support
Client relations
Problem-solving skills
Communication skills
Office Suite
Billing Support
Timeline
Call Center Representative
Continuum Global Solutions
05.2026 - CurrentRead More
Administrative Assistant
Access A Ride
01.2026 - 03.2026Read More
Gate Agent
Envoy Airlines
06.2023 - 09.2024Read More
Home Health Aide
Royal Care
03.2021 - 08.2022Read More
Customer Service Representative
Charter Communications (Spectrum)
12.2018 - 10.2019Read More
Shelter Residential Aide
Children Community Services
06.2016 - 03.2018Read More
Admin Floater
IST Management Solutions
11.2014 - 11.2016Read More
Teacher Assistant – After-School Program
Salvation Army
01.2013 - 03.2013Read More
James Madison High School
High School
Read More