Maryam Begum
Brooklyn,NY
Summary
Dedicated medical receptionist with strong skills in customer service and administrative support. Proven ability to manage appointments efficiently while maintaining confidentiality and ensuring patient satisfaction.
Overview
4
4
years of professional experience
Work History
Receptionist
Pain Management and Rehabilitation Center
BROOKLYN, NY
01.2025 - 05.2026
- Greeted patients and visitors with a friendly and professional demeanor.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and resolved inquiries regarding services and procedures to enhance patient experience.
- Maintained accurate patient records and secured confidential information to support compliance and trust.
- Assisted medical staff by preparing necessary documentation for patient visits.
- Supported billing processes by collecting co-pays and verifying insurance information.
- Coordinated appointment scheduling and confirmations with patients, streamlining workflow and reducing scheduling errors.
Medical Receptionist
Gasternologist
Brooklyn, New York
04.2022 - 12.2024
- Scheduled appointments and managed patient follow-ups to optimize healthcare delivery.
- Collected and documented patient medical histories accurately and efficiently.
- Supported physicians during examinations by providing necessary instruments and supplies.
- Educated patients on treatment plans and medication instructions effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests per physician instructions.
- Assisted physicians with finalizing reports, speeches or presentations.
Education
Bachelor of Arts - Economics
John Jay College of Criminal Justice
New York, NY05-2026
Skills
- Appointment scheduling
- Reception desk management
- Front desk operations
- Customer service
- Customer/Client relations
- Scheduling
- Schedule management
- Microsoft Office
- Administrative support
- Organizational skills
- Time management
- Multi-line telephone operation
- Medical terminology
- Basic accounting
- Data analysis
- Team collaboration
- Effective communication
- Office management
Languages
Urdu
Full Professional
Timeline
Receptionist
Pain Management and Rehabilitation Center
01.2025 - 05.2026
Medical Receptionist
Gasternologist
04.2022 - 12.2024
Bachelor of Arts - Economics
John Jay College of Criminal Justice