Maryam Belasco
Irvine,Orange
Summary
Motivated college student looking to start a career in Human Resources with more than four years managerial experience in hospitality operations. Adept in employee relations including addressing sensitive issues and maintaining the strictest of confidentiality.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Anqi By Crustacean
Costa Mesa, California
04.2019 - 01.2022
- Supervised day to day restaurant operations ensuring customer satisfaction and employee relations.
- Address and resolve customer issues, employee conflicts, and document all incidents.
- Manage approximately 25-30 employees per shift in fast - paced work environment.
- Hired, trained, and developed employees for various positions throughout restaurant.
- Clock in employees making sure breaks is on time as per labor laws and monitoring OT via Micros.
- Develop weekly schedules per payroll guidelines while accounting for employee and store needs.
- Executing weekly staff performance evaluations to make necessary improvements.
- Addressed personal issues, implement policy on discipline, and resolving conflicts with in-house staff.
- Wrote shift summaries and incidents reports, communicated with management, kitchen staff, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed.
- Answered all telephone calls with warmth and professional manner ensuring their orders, reservations etc., and other customer information is correct.
- Scheduled dining room reservations, arranged parties, special events and services.
- Assist HR and controller perform other office administrative duties as required such as entering information into database record, maintain confidential files, and create correspondence.
- Made sure all inventories, alcohol, produce, store needs are counted for each delivery and restocked daily.
- Reviewed weekly sales and promotions at same time monitored menu and price changes.
- Process POS transactions, including checks, cash, credit purchases, and refunds in professional manner.
- Performed store opening and closing duties, including checking equipment and merchandise, sanitizing duties, locking all perimeter doors, and restocking needed items on dining floor.
Hostess
Walt Disney Parks And Resorts
Anaheim , CA
05.2018 - 04.2019
- Greet and acknowledge guest and seat patrons by escorting them to assigned table.
- Present menus, create personal dining experience, answer questions, and offer information on menus items, beverages, and specials.
- Addressed guest requests or complaints and escalated major complaints to manager.
- Greet customers upon their departure and ensure customer satisfaction.
- Assisted managers with quickly resolving service- and food-related issues
- Planned and executed 500-guest parties by organizing menus, spaces and special requests
Education
Bachelor of Science - Human Resources Management
DeVry University
Long Beach, CA06.2023
Skills
- Time management, Calendar managements, records management
- Verbal & Written conflict resolution, Listening, Empathy, Negotiation
- Discretion, Integrity, Confidentiality, Trustworthiness
- Project management, Scheduling, Collaboration
- Strategic orientation, Team orientation, Coaching, Mentorship
- Intercultural sensitivity, Semantics, Employee relations
Languages
Thai
Timeline
Assistant Manager
Anqi By Crustacean
04.2019 - 01.2022
Hostess
Walt Disney Parks And Resorts
05.2018 - 04.2019
Bachelor of Science - Human Resources Management
DeVry University