Maryam Caraveo
Summary
Experienced customer service representative with over 3 years of experience Committed to obtaining a meaningful job position . Excellent verbal and written communication skills and computer proficiency Polite and professional problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. tactfully, keeping employees and customers satisfied with fast, accurate deliveries. knowledgeable about shipping and tracking procedures skilled in operating pallet jacks and scanners.
Overview
6
6
years of professional experience
Work History
Inbound Call Center Representative
Epiq
05.2024 - 08.2024
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- provided general information about questions about business settlement claims
Fulfillment Associate
Target
02.2023 - 12.2023
- Processing mobile orders/ confirming orders
- Locating and extracting products a customer has order
- Providing a fast and efficiently service
- Inspecting merchandise for damages
- Arranging incoming /out coming orders in desegregated areas.
Inbound calls representative
Maximus Federal
01.2021 - 08.2022
- Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
- Report problems that occur via the online system so they can be addressed by the appropriate parties
- Deescalate calls as required to avoid being transfer to CSR Leads
- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
- Maintain up-to-date knowledge of client regulations and policies.
Support Teacher
Primrose Schools
01.2019 - 01.2020
- Responsible for the overall supervision and daily class functions of a group of children
- Observes all rules and regulations at Primrose School of/at (school name) and the local, state or national regulatory agencies pertaining to the health, safety and care of children
- Implements the approved lesson plans and daily classroom schedule in accordance with the Primrose Balanced Learning curriculum and programming
- Maintains an attractive, well-kept classroom that encourages children to create, explore and make decisions with confidence
- Provides verbal recognition and acceptance to children while providing clear and consistent expectations for the children's behavior
- Accepts responsibility for maintenance and necessary housekeeping duties of the classroom, common use areas and playgrounds
- Maintains overall professional personal appearance adhering to the guidelines offered in the Primrose School of/at (school name) Employee Handbook Assists in other capacities that Director, or designee, determines is necessary.
Education
GED -
Career Success High School
01.2018
Skills
- Bilingual
- Organized
- Microsoft office systems knowledgeable (Word, Outlook, Excel, PowerPoint) Talkdesk , facilitator
- Ability to understand and troubleshoot software
- Multi-tasking experience
- Regular and predictable attendance
- Maintain compliance to Standard Operating Procedures based on contract
- Handle inbound calls/inquiries
- Exceptional customer service
- Fast-paced worker
- Knowledgebase software
- Empathy and patience
- Documentation And Reporting
- Account updating
References
Abel Miranda, 602-918-4717
Timeline
Inbound Call Center Representative
Epiq
05.2024 - 08.2024
Fulfillment Associate
Target
02.2023 - 12.2023
Inbound calls representative
Maximus Federal
01.2021 - 08.2022
Support Teacher
Primrose Schools
01.2019 - 01.2020
GED -
Career Success High School
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