Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Maryam Hafeez

Cleveland

Summary

Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ASSOCIATE

Primoz Pizza
07.2023 - Current
  • Delivered friendly, efficient service to 100+ customers per shift, ensuring accurate orders and a positive dining experience.
  • Processed $1,500+ in daily transactions across cash, credit, and digital payments, maintaining 100% accuracy and balancing registers consistently.
  • Resolved customer complaints within minutes, turning 80% of issues into positive outcomes through professionalism and quick problem-solving.
  • Supported team efficiency by assisting with food prep and order coordination during peak hours, reducing wait times.

LIBRARY APPRENTICE

Heights Library
10.2024 - 11.2024
  • Assisted 10+ patrons per day with technology, including device setup and navigating digital resources, improving their confidence with tech tools.
  • Supported weekly computer basics classes, helping 8+ participants gain essential digital skills.
  • Managed appointment scheduling for 12+ personal assistance sessions, ensuring prompt, organized service.
  • Answered dozens of inquiries about library resources, contributing to a more informed, satisfied patron base.

ASSOCIATE/CASHIER

Marc’s
06.2022 - 08.2022
  • Processed hundreds of transactions with speed and accuracy, maintaining an average checkout time under 2 minutes.
  • Kept merchandise and checkout areas clean and organized, contributing to positive customer feedback.
  • Collaborated with 5+ team members per shift to meet sales goals, improving overall store efficiency.

CAFE CASHIER

Youth Opportunities Unlimited
06.2021 - 08.2021
  • Served 50+ customers, ensuring quick, accurate order fulfillment.
  • Maintained dining area cleanliness, receiving positive reviews for customer satisfaction.
  • Monitored and managed inventory, reducing shortages by 10% through accurate tracking.

Education

Bachelor of Science - Computer Science

Bowling Green State University
Bowling Green, OH
04.2024

Skills

  • Appointment Scheduling
  • Customer Relationship Management (CRM) Software (SirsiDynix)
  • Interpersonal
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Call Management
  • Conflict Resolution
  • Time Management & Multitasking
  • Customer service

Accomplishments

  • National Honors Society
  • Cleveland Heights, OH
  • 05/2020 - 06/2022

Certification

  • Workplace Documents, Ohio Means Jobs - 4/2025
  • Applied Math, Ohio Means Jobs - 4/2025
  • Professional Development, Tri-C ATA Program - 12/2024

Timeline

LIBRARY APPRENTICE

Heights Library
10.2024 - 11.2024

ASSOCIATE

Primoz Pizza
07.2023 - Current

ASSOCIATE/CASHIER

Marc’s
06.2022 - 08.2022

CAFE CASHIER

Youth Opportunities Unlimited
06.2021 - 08.2021

Bachelor of Science - Computer Science

Bowling Green State University

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