Mary Ann Brown

• Integrated into facility culture to maximize effectiveness of coaching team.
• Maintained compliance with core CrossFit principles and standards when providing both individual and group instruction.
• Designed specific workout systems for individual clients based on performance ability.
• Created inspirational physical training initiatives to foster healthy lifestyle decisions.

• Managed day-to-day business operations.
• Trained and motivated employees and coaches to perform daily business functions.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Modified exercises to meet specific participant limitations and needs.
• Listened to member concerns and resolved issues promptly to maintain satisfaction.
• Encouraged sustainable habits for health, fitness and well-being.

• Coordinated training and instructional materials for onshore and offshore production teams.

• Subject matter expert handling or aiding in the completion of difficult files covering 14 states.

• Performed quality control and delegation of priority tasks to on and offshore production teams.

• Handled escrow and account management ensuring production access to needed search sites.

• Managed between 5 and 40 remote online and field abstractors over the course of 21 years.