Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Pickle Ball
Languages
Timeline
Intern
Mary Ann Bull

Mary Ann Bull

Saint Augustine,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

33
33
years of professional experience
5
5
Certification

Work History

CX Solution Sales Specialist

West Corporation/Mosaicx
06.2022 - Current
  • As CX Solution Specialist focus is on delivery Customer Experience outcomes leveraging digital messaging, personalized and predictive self-service and cloud contact center infrastructure solutions.
  • Build and manage sales pipeline to exceed quarterly sales targets.
  • Consult with VP-and C Level executives and provide solutions that best fit their companies and department goals.
  • Collaborate across all supporting channels and develop strategies for strong sales initiatives.
  • Develop relationships with clients and understand their business challenges to provide customized solutions.
  • Partner with technical teams to provide demos, trials, and proof-of-concepts to prospects and clients.
  • Attended industry events and conferences to build relationships and generate leads.
  • Cultivated and maintained strong relationships with customers to ensure positive customer experience.
  • Managed over 50 customer calls per day and increase revenue in sales by 50%.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

President

BCIinsured Corp
12.2009 - 06.2022
  • Established and continue to manage health and life insurance brokerage, building relationships with healthcare providers, insurance carriers, and clients.
  • Conduct Medicare seminars and presentations.
  • Key Accomplishments:
  • Developed & retained, loyal client base from the ground up by providing exceptional service matched to client needs and budget.
  • Represent major insurance carriers such as Aetna, Cigna, Devoted, Florida Blue (BCBSFL), Florida Health Care Plan, First Health, Humana, United Health Care, WellCare,
  • Health First, Humana, United Health Care, other Health Related Carriers, working directly with decision-makers to increase client access to healthcare.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Annual Sales by increase by20%, renewals 100%.

Vice President of Sales

Bull Communications Inc
03.1998 - 12.2009
  • Created hospital and healthcare program, with responsibility for strategic planning and procedure development.
  • Prospected, developed, and cultivated relationships with healthcare clients across three states, consistently meeting and exceeding departmental productivity goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Developed spreadsheets and tools for tracking sales opportunities and deals, billings, proposals, and contracts.
  • .Key Accomplishments:
  • Increased sales by 70% in 2006, earning reputation as top sales generator; reached more than $6M in annual sales in 2008.
  • Skillfully built book of business encompassing more than four hundred providers.
  • Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
  • Created and implemented successful sales campaigns to drive leads and increase sales.

VP of Sales & Marketing

BCI
01.2003 - 01.2008
  • Billing revenue exceeded PaeTec's targets each month.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Prepared sales presentations for clients showing success and credibility of products.

Business Agent

AT&T
01.1999 - 01.2003
  • Channel Award for increase Sales by 300%.
  • Operator Services/Call Centers.
  • 2001 & 2002 PaeTec awarded BCI with additional Warrants based on Annual Billing.
  • Facilitated communication between agents, talent and clients by using interpersonal skills.
  • Organized and attended industry events for talent and client promotion.

Client Base Manager

SWT Technologies
01.1997 - 01.1999
  • Established developed and creating opportunities for Logos.
  • Oversee programs to increase CX.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Maintained and increased sales revenue by 30% annually.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Agent Channel Manager

Citizens Communications
01.1996 - 01.1997
  • Recruited Agents as well as develop programs that further assisted in new business.
  • Developed and increased revue for personal goals as well as Agents.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Healthcare & Commercial Logos, Supported and Developed programs that would assist the client's overall objective.
  • Built relationships with customers and community to establish long-term business growth.

Agent Channel Manager

ACC Long Distance
01.1990 - 01.1996
  • Recruited Agents Responsible: trained and supported Agent as well as Agents book of business.
  • Uncovering and developing relationships with Healthcare, Higher Education & Commercial Accounts.
  • Achieved greater success with healthcare, securing contracts with HANYS, RRHA, Central New York Hospital, Western New York.
  • Hospital, NorMet, Nassau-Suffolk Hospital Council & Greater NYC Hospital Association.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Education

High School Diploma - Math And Science

Ichabod Crane Senior High School
Valatie, NY

Early Childhood Education

Maria Regina
Syraucuse NY

Skills

  • Client Relationship
  • Business Development
  • Account Management
  • Marking Professional CX/EX/UX
  • Consultive Selling
  • Negotiation & Closing
  • High-Impact Presentations
  • Prospecting & Complex Sales Cycles
  • Solutions-focused sales
  • Problem and issue resolution
  • Solutions-based sales

Certification

215 Life, Health & Annuity License, #P174945Training & DevelopmentMedicare Certification | Market Place Plan Certification | E&O InsuranceLIMRA Certification | AHIP Certification| Fraud, Waste & Abuse CertificationHIPAA | Ethics & Integrity | Medicare Advantage & Part D |Microsoft & SalesforceLinkedIn I Navigator I HubSpot I 6Sense I Sales Loft

Affiliations

  • Association of Information Technology Professionals
  • Women in Technology Jacksonville FL
  • Boston Healthcare Cloud Technology Community
  • Building Bridges for Women in Business

Pickle Ball

I enjoy the sport of Pickle Ball, it is a great way to meet people and become life long friends. Before I joined Pickle Ball, I played Tennis, so this was a natural transition.

Languages

English
Full Professional

Timeline

CX Solution Sales Specialist

West Corporation/Mosaicx
06.2022 - Current

President

BCIinsured Corp
12.2009 - 06.2022

VP of Sales & Marketing

BCI
01.2003 - 01.2008

Business Agent

AT&T
01.1999 - 01.2003

Vice President of Sales

Bull Communications Inc
03.1998 - 12.2009

Client Base Manager

SWT Technologies
01.1997 - 01.1999

Agent Channel Manager

Citizens Communications
01.1996 - 01.1997

Agent Channel Manager

ACC Long Distance
01.1990 - 01.1996

High School Diploma - Math And Science

Ichabod Crane Senior High School

Early Childhood Education

Maria Regina

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Mary Ann Bull