Mary Ann Cabero
Colorado Springs,CO
Summary
Personable, efficient and dedicated representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Bank Teller/ Banker
Security Services Federal Credit Union
Colorado Springs, CO
04.2023 - Current
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Responded and assisted customers with account inquiries and updates.
- Assisted customers with basic technical issues related to digital banking platforms.
Clinique Brand Leader
Dillard's
Colorado Springs, CO
03.2022 - 04.2023
- Created brand awareness by offering gift with purchase promotions and in-store events to increase customer knowledge of store and products.
- Educated clients on benefits of products with full consultation and cosmetic application.
- Attended trainings and seminars to gain product line proficiency.
- Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Front Desk Manager
Homewood Suites by Hilton
Steamboat Springs, CO
02.2020 - 11.2021
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Oversaw cash and credit card payment transactions at the front desk.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Balanced hotel accounts at end of each shift.
Bank Teller
Wells Fargo Bank, N.A.
Steamboat Springs, CO
02.2019 - 08.2021
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Welcomed customers and offered pleasant service during entire transaction.
Sales Associate
Walgreens
Steamboat Springs, CO
05.2018 - 02.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Met merchandise processing standards and maintained organized and accessible work area.
- Built trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
Office Administrative Assistant
Fakhruddin Holdings
Dubai, UAE, N/A
01.2014 - 03.2018
- Provided support to other departments by completing clerical tasks as needed.
- Assisted in organizing events such as conferences or seminars.
- Organized and maintained filing systems, both paper and electronic.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Beauty Advisor
Blue Salon
Doha, Qatar, N/A
12.2008 - 12.2013
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided customers with product advice and recommendations based on their individual needs.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Education
Some College (No Degree) - B.S Hotel & Restaurant Management
Our Lady of Fatima University
Manila, PhilippinesSkills
- Hospitality services
- Administrative skills
- Listening skills
- Hotel reservation systems
- Money Management
- Asset Management
- Excellent communication skills
- Exceptional customer service
- Strong work ethic
- Customer- and service-oriented
- Verbal/written communication
- Reliable and punctual
CERTIFICATION / TRAINING
Notary Public
Notary ID: 20224004673
Commission Expiration : 02/03/2026
Timeline
Bank Teller/ Banker
Security Services Federal Credit Union
04.2023 - Current
Clinique Brand Leader
Dillard's
03.2022 - 04.2023
Front Desk Manager
Homewood Suites by Hilton
02.2020 - 11.2021
Bank Teller
Wells Fargo Bank, N.A.
02.2019 - 08.2021
Sales Associate
Walgreens
05.2018 - 02.2020
Office Administrative Assistant
Fakhruddin Holdings
01.2014 - 03.2018
Beauty Advisor
Blue Salon
12.2008 - 12.2013
Some College (No Degree) - B.S Hotel & Restaurant Management
Our Lady of Fatima University