Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madisson Tello

Atlanta,Georgia

Summary

Highly motivated and dependable professional with a strong commitment to delivering exceptional customer service and maintaining high standards of professionalism. Experienced in supporting clients across fast-paced environments by understanding their needs, providing effective solutions, and ensuring smooth daily operations. Demonstrates excellent communication, organization, and problem-solving skills, with the ability to remain composed under pressure. Fully bilingual in English and Spanish, enabling clear and effective communication with diverse clientele. Dedicated to creating positive customer experiences while contributing to the overall success, reputation, and growth of the organization.

Overview

2
2
years of professional experience

Work History

Associate Banker

JPMorgan Chase
Atlanta, Georgia
07.2025 - Current
  • Assisted clients with daily banking transactions and account inquiries, ensuring compliance with policies.
    Delivered respectful communication to enhance customer experience and support branch operations.
    Maintained confidentiality of customer information while contributing to efficient service delivery.

Front Desk Agent

Hilton Waldorf Astoria
Atlanta, Georgia
03.2024 - 07.2025
  • Provided high-quality front desk service by welcoming guests and overseeing check-in/check-out procedures.
    Managed calls, emails, and inquiries efficiently to improve guest relations.
    Achieved exceptional customer experiences that led to positive guest feedback and repeat visits.
    Coordinated with internal teams to maintain operational efficiency and accuracy in records.
    Addressed guest concerns swiftly in a fast-paced environment, enhancing overall satisfaction.
    Drove strong online reviews through dedication to professional service delivery.

Spa Concierge

Hilton Waldorf Astoria
Atlanta, Georgia
08.2024 - 04.2025
  • Managed guest interactions by welcoming them and coordinating appointments efficiently.
    Articulated spa services and procedures clearly to improve client awareness.
    Upheld a calm and organized environment, supporting smooth daily operations.
    Ensured high-quality guest experiences through professionalism and attention to detail.

Education

Bachelor of Science - Marketing

Universidad Espiritu Santo
Ecuador
02-2028

High School Diploma -

Unidad Educativa Nuestro Mundo
Ecuador
03-2024

Skills

  • Customer service
  • Communication skills
  • Conflict resolution
  • Money handling
  • Hospitality services
  • Marketing

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Associate Banker

JPMorgan Chase
07.2025 - Current

Spa Concierge

Hilton Waldorf Astoria
08.2024 - 04.2025

Front Desk Agent

Hilton Waldorf Astoria
03.2024 - 07.2025

Bachelor of Science - Marketing

Universidad Espiritu Santo

High School Diploma -

Unidad Educativa Nuestro Mundo
Madisson Tello