MARYANN CLOSE
13 Darrow Road, Mexico,NY
Summary
Clerical, Operations, Customer Service Professional, Leadership, and Accounting. Highly-motivated, detail-oriented, strong independent worker, valued team member.
Overview
25
25
years of professional experience
Work History
Examiner / CSW DSS Mexico NY
Oswego Dept. of Social Services
11.2023 - Current
- Clerical work
- Contributed to the team effort by accomplishing related results as needed.
- Researched information using available resources in order to answer questions from customers.
Customer Care Billing Rep 3 East Syracuse NY
Charter Communications (Time Warner Cable Customer)
01.2000 - 01.2023
- Maintained detailed records of billing information in the company's database.
- Assisted customers with inquiries regarding their bills and payment options.
- Maintained accurate records of all customer interactions and transactions.
Billing Front Counter Lead Oswego NY
Charter Communications (Time Warner Cable Customer)
01.2000 - 01.2023
- Provided excellent customer service to ensure customer satisfaction.
- Conducted regular meetings with team members to discuss progress towards goals.
- Trained new employees on proper use of POS systems and other operational processes.
- Ensured that all transactions were completed accurately and efficiently.
- Monitored cashiers' performance, providing feedback and coaching as necessary.
- Collaborated with other departments to ensure efficient operations throughout the store.
- Managed inventory levels by ordering supplies as needed. Participated in special projects or initiatives as requested by management.
- Higher up Escalations
Education
Associate Degree in Business Administration/ Accounting /Data Processing -
Central City Business Institute Syracuse, NY
01.1992
Skills
- Clerical Work -File, Fax, Scanning
- Leadership
- Customer Service
- Accounting
- Interpersonal skills
- Auditing
- Inventory management
- Data processing
- Microsoft Programs
- Researching
- Document Transcription
- Payments
Timeline
Examiner / CSW DSS Mexico NY
Oswego Dept. of Social Services
11.2023 - Current
Customer Care Billing Rep 3 East Syracuse NY
Charter Communications (Time Warner Cable Customer)
01.2000 - 01.2023
Billing Front Counter Lead Oswego NY
Charter Communications (Time Warner Cable Customer)
01.2000 - 01.2023
Associate Degree in Business Administration/ Accounting /Data Processing -
Central City Business Institute Syracuse, NY