Summary
Skills
Work History
Overview
Education
Generic

Maryann Cybulski

The Villages,FL

Summary

Travel industry professional with great sales, service and planning abilities. Focused on increasing sales and retaining key business with proactive strategies and above-and-beyond support. Excels under pressure and in fast-paced environments with great multitasking abilities.

Skills

  • Travel Arrangements
  • Tour and Travel Quotes
  • International Reservations
  • Reservations Booking
  • Travel Bookings Processes
  • Travel Package Documentation
  • Travel Insurance Sales
  • Payment Processing
  • Customer Service
  • Relationship Building
  • Verbal and Written Communication
  • Detail-Oriented
  • High Volume Environment
  • Problem Solving

Work History

Travel Consultant

Just Cruises & Vacations
Clinton Township, MI
04.2018 - 06.2023
  • Booked Cruises, Air transportation, Land Tours, Shore Excursions, hotels, car rentals, and travel insurance for Domestic and International travel
  • Processed credit and debit payments and handled confidential information with discretion.
  • Explained benefits of purchasing travel insurance with clients.
  • Researched hotels and airfare options to best meet client needs and expectations.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Prepared itineraries to deliver travel arrangements to clients.
  • Searched and confirmed travel reservations for customers.
  • Leveraged travel booking system to process travel requests, update client information and print final documents.

Cruise Specialist

Cruises of Distinction
Bloomfield Hills, MI
11.1999 - 11.2010
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Stayed up to date on travel industry, policies and restrictions.
  • Completed ongoing training with company and travel partners.
  • Collected payment for transportation and accommodations from customers.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Coordinated ground transportation to and from accommodations for clients.
  • Recorded and maintained information on clients, vendors and travel packages.

Overview

24
24
years of professional experience

Education

High School Diploma -

Oxford High School
Oxford, MI
05.1987

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Maryann Cybulski